Patient Services Representative II

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 10/7/2026full-timeBurlingame • California • United StatesJunior💰 $32 - $45 per hourWebsite

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Build patient and provider confidence through competent performance and effective communication
Comply with organizational, local, state, and federal regulations, codes, policies, and procedures
Perform specific departmental tasks as assigned
Orient other staff to the department as needed
Work 8-hour day shifts, Monday through Friday, with weekends as needed

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule-based data and instructions
Written and verbal communication skills
Time management and organizational skills
Ability to prioritize assignments and meet deadlines within standardized policies and procedures
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff

Comp & perks