Patient Services Representative II, Diagnostic Imaging

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 11/11/2026full-timeRoseville • California • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient interaction, appointment scheduling, and electronic health record management while ensuring compliance with healthcare regulations and maintaining patient privacy. Exhibits strong organizational and communication skills to effectively support patient care and collaborate with healthcare teams.

Highest-signal resume keywords

Electronic Health Record ManagementPatient SchedulingInsurance Policies KnowledgeWritten And Verbal Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InPatient BillingData InterpretationProblem ResolutionProtected Health Information (PHI) Compliance

Soft Skills

Organizational SkillsTeam CollaborationRelationship BuildingIndependenceAdaptability

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Outpatient Medical FacilityHealthcare RegulationsPatient CareConfidentialityHealthcare Forms

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate healthcare and insurance form completion
Collect payments for services
Build confidence and cooperation with patients, families/support groups, and healthcare providers
Follow organizational and local, state, and federal regulations, codes, policies, and procedures
Protect patient privacy and safety while delivering optimal patient care
Perform specific departmental tasks as needed
Orient other staff to the department as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, and schedule data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff
Ability to travel as needed between Roseville and Sacramento locations

Benefits

Comp & perks

Comprehensive benefits package for eligible positions