Patient Services Representative II, Float

Sutter Health

. Greet and check in patients .

Posted 10/27/2026full-timePalo Alto • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient check-in processes, electronic health record management, and adherence to healthcare regulations. Capable of effectively communicating with patients and healthcare providers while managing appointments and billing procedures.

Highest-signal resume keywords

Electronic Health Record ManagementPatient Billing KnowledgeWritten And Verbal Communication SkillsTime Management SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingInsurance VerificationPayment CollectionIntake Procedure Facilitation

Soft Skills

Organizational SkillsTeam CollaborationProblem SolvingConfidence BuildingCooperation

Industry Keywords

Protected Health Information (PHI)Healthcare RegulationsLocal And Federal CodesPatient Information VerificationDepartmental Task Management

About the role

Key responsibilities & impact

Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Build confidence and cooperation with patients, families/support groups, and healthcare providers
Adhere to organizational, local, state, and federal regulations, codes, policies, and procedures
Perform specific departmental tasks and/or orient other staff
Prioritize assignments and meet deadlines

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Written and verbal communication skills
Time management and organizational skills
General knowledge of Microsoft Office Suite (Word, Excel and Outlook)
Ability to work independently and as part of a team
Ability to identify, evaluate, and resolve standard problems
Ability to ensure patient Protected Health Information (PHI) privacy

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time schedule, 40 weekly hours
Monday–Friday schedule
No weekend requirements