Patient Services Representative II – Float

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 10/27/2026full-timePalo Alto • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake procedures, including scheduling appointments and updating electronic health records (EHR). Exhibits strong communication, time management, and organizational skills while ensuring compliance with privacy regulations.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionData InterpretationProblem ResolutionProtected Health Information (PHI) Compliance

Soft Skills

CollaborationIndependencePrioritizationAdaptability

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Outpatient Medical FacilityPatient CareHealthcare FormsPrivacy RegulationsStandardized Policies and Procedures

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Build patient, family/support group, and healthcare provider confidence and cooperation
Maintain privacy and safety while delivering optimal patient care
Perform specific departmental tasks as assigned
Orient other staff to the department when applicable

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule-based data and instructions
Written and verbal communication skills
Time management and organizational skills
Ability to prioritize assignments and meet deadlines within standardized policies and procedures
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to collaborate with peers and staff members
Must comply with organizational and local/state/federal regulations, codes, policies, and procedures

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Base pay as part of a comprehensive total rewards program
Monday–Friday schedule
No weekend requirements