Patient Services Representative II, General Surgery

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 9/15/2026full-timeSacramento • California • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake processes, including scheduling appointments and updating Electronic Health Records (EHR). Exhibits strong communication and organizational skills while ensuring compliance with healthcare regulations and protecting patient privacy.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Record (EHR) ManagementInsurance Policies and Procedures KnowledgeWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionBasic Insurance KnowledgeEHR Updating

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingPrioritizationRelationship Building

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Patient PrivacyProtected Health Information (PHI)Healthcare RegulationsOutpatient Medical Facility

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update the Electronic Health Record (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Build patient and healthcare-provider confidence through competent performance and effective communication
Follow organizational and local, state, and federal regulations, codes, policies, and procedures
Protect patient privacy and safety while delivering optimal patient care
Perform specific departmental tasks as needed
Orient other staff to the department as needed
Travel between Sacramento and Elk Grove locations as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret written, oral, diagram, or schedule-form data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff members
Ability to travel as needed between Sacramento and Elk Grove locations

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Total rewards program
Day shift, Monday–Friday schedule
Full-time schedule with 40 weekly hours