Patient Services Representative II, Neuroscience

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 9/19/2026full-timeRoseville • California • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake processes, including scheduling appointments, verifying patient information, and updating electronic health records (EHR). Exhibits strong communication, organizational, and time management skills while ensuring compliance with healthcare regulations and maintaining patient privacy.

Highest-signal resume keywords

Electronic Health Records (EHR)Patient SchedulingInsurance Policies KnowledgeWritten and Verbal Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionHealthcare Forms FacilitationBasic Insurance KnowledgeProblem ResolutionProtected Health Information (PHI) ComplianceMicrosoft Office Suite

Soft Skills

Effective CommunicationOrganizational SkillsTeam CollaborationIndependenceRelationship Building

Industry Keywords

Outpatient Medical FacilityPatient PrivacyLocal/State/Federal RegulationsHealthcare Compliance

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Gain patient, family/support group, and healthcare provider cooperation through competent performance and effective communication
Follow organizational and local/state/federal regulations, codes, policies, and procedures
Support patient privacy and safety
Perform specific departmental tasks as assigned
Orient other staff as needed
Travel between Auburn and Roseville locations as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule information
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure privacy of patients’ Protected Health Information (PHI)
Ability to build collaborative relationships with peers and staff
Ability to travel as needed between Auburn and Roseville locations

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time schedule, Monday–Friday, day shift
No weekend requirements