Patient Services Representative II, Orthopedics, Podiatry

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 9/17/2026full-timeStockton • California • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient check-in processes, electronic health record management, and effective communication to ensure optimal patient care and compliance with regulations. Capable of managing appointments, billing inquiries, and maintaining patient confidentiality.

Highest-signal resume keywords

Electronic Health Record ManagementPatient Check-In ProceduresInsurance Policies and Procedures KnowledgeWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InElectronic Health Record (EHR) ManagementInsurance BillingAppointment SchedulingData Interpretation

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingTime ManagementOrganizational Skills

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Patient PrivacyProtected Health Information (PHI)Healthcare RegulationsOutpatient Medical FacilityPatient Care

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate completion of healthcare and insurance forms
Collect payments for services
Gain patient, family/support group, and healthcare-provider confidence through competent performance and effective communication
Follow organizational and local, state, and federal regulations, codes, policies, and procedures
Protect patient privacy and safety while delivering optimal patient care
Perform specific departmental tasks as assigned
Orient other staff to the department as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule-form data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team in an interruption-filled environment
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff
Ability to travel as needed to Stockton and Lodi locations

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time schedule, 40 hours per week
Monday–Friday schedule
No weekend requirements