Patient Services Representative II, Pediatrics

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 9/29/2026full-timeModesto • California • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient interaction, appointment scheduling, and electronic health record management while ensuring compliance with healthcare regulations. Exhibits strong communication, organizational, and time management skills to effectively support patient care and administrative tasks.

Highest-signal resume keywords

Patient Check-InElectronic Health Records (EHR)Insurance Policies KnowledgeTime ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient BillingProtected Health Information (PHI) PrivacyDepartmental Task ExecutionBasic Microsoft Office Suite Knowledge

Soft Skills

Organizational SkillsTeam CollaborationProblem SolvingIndependencePrioritization

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare RegulationsPatient InteractionOutpatient FacilityPayment CollectionForm Completion

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate healthcare and insurance form completion
Collect payments for services
Build confidence and cooperation with patients, families/support groups, and healthcare providers
Follow organizational and local/state/federal regulations, codes, policies, and procedures
Perform specific departmental tasks as needed
Orient other staff to the department as needed
Travel between Modesto and Turlock locations as required

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Written and verbal communication skills
Time management and organizational skills
Ability to prioritize assignments and meet deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to travel as needed between Modesto and Turlock locations

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time regular employee status
Monday–Friday schedule with rotating weekends