Patient Services Representative II, Per Diem

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 10/26/2026part-timeCastro Valley • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake procedures, electronic health records management, and effective communication with patients and healthcare providers. Capable of adhering to regulations while managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Electronic Health Records ManagementPatient Intake ProceduresInsurance Policies KnowledgeWritten And Verbal Communication SkillsTime Management And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionData InterpretationProblem Resolution

Soft Skills

Effective CommunicationTeam CollaborationRelationship BuildingIndependencePrioritization

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Patient PrivacyHealthcare RegulationsOutpatient FacilityProtected Health InformationInsurance Forms

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Gain patient, family/support group, and healthcare provider confidence through competent performance and effective communication
Follow organizational and local/state/federal regulations, codes, policies, and procedures to protect privacy and safety
Perform specific departmental tasks as assigned
Orient other staff to the department when required
Provide travel and coverage across SEBMF locations based on business needs

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule-form data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite (Word, Excel, and Outlook)
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an interruption-filled environment
Ability to identify, evaluate, and resolve standard problems using established solutions
Ability to ensure patient Protected Health Information privacy
Ability to build collaborative relationships with peers and staff
Ability to work varied 8-hour day shifts, including weekends and holidays as needed
Travel and coverage across SEBMF locations based on business needs

Benefits

Comp & perks

Per diem flexible scheduling with a minimum of 2 shifts per month
Eligible positions include a comprehensive benefits package