Patient Services Representative II – Per Diem

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 11/3/2026part-timeCastro Valley • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake processes, including scheduling appointments and updating electronic health records (EHR), while ensuring compliance with privacy regulations. Exhibits strong communication and organizational skills to effectively manage patient interactions and administrative tasks.

Highest-signal resume keywords

Electronic Health Records (EHR)Patient Intake ProceduresInsurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingData InterpretationPatient BillingProtected Health Information (PHI) Privacy

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingPrioritizationAdaptability

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Outpatient Medical FacilityHealthcare RegulationsLocal/State/Federal CodesPatient ConfidenceIntake Procedures

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Gain patient, family/support group, and healthcare provider confidence through competent performance and effective communication
Follow organizational and local/state/federal regulations, codes, policies, and procedures for privacy and safety
Perform specific departmental tasks as assigned
Orient other staff as needed
Travel and provide coverage across SEBMF locations based on business needs

Requirements

What you’ll need

Equivalent experience will be accepted in lieu of the required degree or diploma
HS Diploma or equivalent education/experience
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret data and instructions in written, oral, diagram, or schedule form
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite (Word, Excel and Outlook)
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy

Benefits

Comp & perks

Flexible scheduling with a minimum of 2 shifts per month
$2.00 pay differential in lieu of benefits