Patient Services Representative II, Registration

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 10/26/2026full-timeTracy • California • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake processes, including scheduling appointments and updating Electronic Health Records (EHR), while ensuring compliance with privacy regulations. Exhibits strong communication and organizational skills to effectively manage patient interactions and administrative tasks.

Highest-signal resume keywords

Electronic Health Record (EHR) ManagementPatient SchedulingInsurance Policies KnowledgeWritten And Verbal Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionInsurance VerificationData InterpretationProblem ResolutionMicrosoft Office SuiteHealthcare Forms FacilitationPrivacy ComplianceOrganizational Skills

Soft Skills

Effective CommunicationTeam CollaborationInterpersonal SkillsAdaptabilityTime Management

Industry Keywords

Outpatient Medical FacilityPatient BillingProtected Health InformationLocal/State/Federal RegulationsHealthcare Compliance

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update the Electronic Health Record (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Gain patient, family/support group, and healthcare provider confidence through competent performance and effective communication
Follow organizational and local/state/federal regulations, codes, policies, and procedures for privacy and safety
Perform specific departmental tasks as needed
Orient other staff to the department as needed
Travel between Tracy and Stockton locations as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule-form data and instructions
Written and verbal communication skills
Time management and organizational skills
Ability to prioritize assignments and meet deadlines within standardized policies and procedures
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team in an interruption-prone environment
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information privacy
Ability to build collaborative relationships with peers and staff
Travel as needed between Tracy and Stockton locations
Availability for varied shifts and rotating weekends

Benefits

Comp & perks

Comprehensive benefits package for eligible positions