Patient Services Representative II, Sleep Clinic

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 9/17/2026full-timeCapitola • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient intake processes, including scheduling appointments, verifying patient information, and updating electronic health records (EHR). Exhibits strong communication, time management, and organizational skills while ensuring compliance with healthcare regulations and maintaining patient confidentiality.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingPatient BillingData InterpretationMicrosoft Office SuiteElectronic Health Records (EHR)

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingPrioritizationRelationship Building

Industry Keywords

Protected Health Information (PHI)Healthcare RegulationsOutpatient Medical FacilityOrganizational PoliciesLocal, State, and Federal Regulations

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Build patient, family, support-group, and healthcare-provider confidence through effective communication and competent job performance
Follow organizational and local, state, and federal regulations, codes, policies, and procedures
Perform specific departmental tasks and/or orient other staff as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
1 year as typically acquired in a similar environment
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret written, oral, diagram, or schedule data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff members

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time schedule
Regular employee status