Patient Services Representative, Per Diem

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility.

Posted 10/14/2026part-timeDublin • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient intake processes, including scheduling appointments, verifying patient information, and updating electronic health records (EHR). Exhibits strong communication, time management, and organizational skills while ensuring compliance with healthcare regulations and maintaining patient confidentiality.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingData InterpretationPayment CollectionBasic Insurance KnowledgeProtected Health Information (PHI) Privacy

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingIndependence in WorkPrioritization

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Outpatient Medical FacilityHealthcare RegulationsPatient BillingIntake Procedures

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility.
Greet and check in patients.
Verify patient information.
Schedule appointments.
Update electronic health records (EHR).
Facilitate intake procedures, including healthcare and insurance forms.
Collect payments for services.
Build patient, family/support group, and healthcare provider confidence through competent performance and effective communication.
Follow organizational and local, state, and federal regulations, codes, policies, and procedures.
Perform specific departmental tasks and/or orient other staff as needed.
Travel to and provide coverage at Pleasanton and Fremont if needed.

Requirements

What you’ll need

Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience.
1 year of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret data and instructions in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time management and organizational skills, including prioritization and meeting deadlines.
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team in an interruption-rich environment.
Ability to identify, evaluate, and resolve standard problems using established solutions.
Ability to ensure patient Protected Health Information (PHI) privacy.
Ability to collaborate with peers and staff members.
Availability for day, evening, and night shifts; variable days; and weekends as needed.

Benefits

Comp & perks

Eligible positions include a comprehensive benefits package.
Pay range may vary based on geographic location, experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.