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Swap

Senior Technical Account Manager

Swap

. Build long-term relationships with partners’ technical and business stakeholders by developing a deep understanding of their organizations and businesses.

Posted 10/10/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Technical Management within the fintech and financial services sectors, with a strong focus on partner relationship building, API integration, and performance monitoring. Proficient in SQL and observability tools, capable of bridging technical and business discussions effectively.

Highest-signal resume keywords
Account ManagementTechnical ManagementAPI IntegrationSQL SkillsObservability Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SQLAPI CallsPerformance MonitoringData AnalysisProject Management
Soft Skills
Clear CommunicationProblem SolvingStakeholder InfluenceConflict Resolution
Tools & Technologies
PostmanMonitoring ToolsOperational Dashboards
Industry Keywords
FintechBanking as a ServicePayments IndustryCard EcosystemStrategic Partnerships

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Build long-term relationships with partners’ technical and business stakeholders by developing a deep understanding of their organizations and businesses.
  • Manage and expand the partner portfolio in alignment with Swap’s strategic objectives, with a focus on TPV growth.
  • Serve as the partner’s primary point of contact, facilitating complex situations, negotiations, and conflict resolution.
  • Identify growth opportunities and propose solutions by scoping and advocating for projects internally.
  • Lead partners through the integration with Swap’s APIs, from staging through production launch.
  • Serve as a technical point of reference for product and platform-related questions.
  • Identify knowledge gaps and recommend training.
  • Document use cases and turn them into references for other accounts.
  • Lead strategic meetings with partners and internal stakeholders.
  • Develop and present performance reports, data, and materials; respond to technical requests and questions.
  • Keep partners informed about the roadmap, API changes, and platform updates.
  • Track NPS, SLA, and CSAT across the portfolio and address deviations with the Operations team.
  • Monitor operational dashboards and performance monitoring, proposing improvements to observability.
  • Escalate critical incidents to Engineering and follow them through resolution.
  • Ensure operations scale without technical bottlenecks.
  • Bring partner pain points to Product and influence the roadmap.

Requirements

What you’ll need
  • Experience in Account Management and/or Technical Management, Customer Relations, Business Development, strategic partnerships, or related areas.
  • Experience in the payments, technology, or financial services industry.
  • Experience leading projects with cross-functional teams.
  • Ability to influence stakeholders and hold other teams accountable for removing blockers that affect partners.
  • Clear written and verbal communication skills, with the ability to move between technical and business conversations.
  • Willingness to solve problems without predefined processes and continuously learn.
  • Experience in fintech or Banking as a Service.
  • Intermediate SQL skills and experience analyzing logs.
  • Knowledge of the card ecosystem.
  • Experience with observability and monitoring tools.
  • Hands-on experience with API calls and testing tools such as Postman or equivalent platforms.

Benefits

Comp & perks
  • SulAmérica health insurance (including dependents, with no monthly premium or copay).
  • SulAmérica dental insurance (with no monthly premium or copay).
  • Meal/Food Allowance (flexible card).
  • Childcare assistance for parents with children up to 5 years and 11 months old.
  • Financial assistance for parents of children with disabilities.
  • Prudential group life insurance.
  • Wellhub partnership.
  • Onhappy partnership (leisure travel benefits).
  • Variable Compensation Program (depending on the area and role).