Support Specialist, Estonian

Swedbank Corporates & Institutions

. Support partners with integrations and technical questions .

Posted 9/30/2026full-timeTallinn • EstoniaMid-LevelSenior💰 €2,600 - €3,900 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and partner onboarding, with a strong understanding of APIs, web technologies, and B2B environments. Proficient in facilitating effective communication between partners and internal teams to enhance integration and support processes.

Highest-signal resume keywords

Technical Support ExperienceAPI UnderstandingB2B Partner EngagementFluent English and EstonianExperience with Jira, Zendesk, or Freshdesk

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integration SupportOnboardingUnderstanding of APIsWeb TechnologiesHTTPRESTJSONWebhooks

Soft Skills

Strong Communication SkillsProblem-Solving SkillsAbility to Explain Technical Topics

Tools & Technologies

JiraZendeskFreshdesk

Industry Keywords

FintechPaymentsBankingRegulated Environment

About the role

Key responsibilities & impact

Support partners with integrations and technical questions
Guide partners through smooth onboarding
Work with partners and internal teams to integrate with bank systems
Act as a link for sales teams by helping them understand the product and sell it more effectively
Investigate integration and onboarding issues
Find root causes and escalate issues when a wider team is needed
Collaborate with technical and operational colleagues to improve support, onboarding, and documentation
Help partners integrate and build a reliable support process

Requirements

What you’ll need

Fluent English and Estonian
Experience in technical support, integration support, onboarding, or a similar partner-facing role
Understanding of APIs and web technologies, including HTTP, REST, JSON, and webhooks
Experience working with external partners in a B2B environment
Experience in fintech, payments, banking, or another regulated environment is an advantage
Strong communication and problem-solving skills
Ability to explain technical topics in plain language
Experience with Jira, Zendesk, or Freshdesk is an advantage

Benefits

Comp & perks

Personal and professional growth through self-leadership and continuous development
Meaningful work that positively impacts the workplace, customers, and society
Open and collaborative culture with cross-functional teamwork and networking opportunities
Supportive and inclusive environment promoting balanced and sustainable work-life
Flexible working conditions when suitable for the role
Country-specific banking offers
Pension plan
Share-based reward program
Health insurance in the Baltics
Health allowance in Sweden