Customer Support Specialist

Sweep

. Monitor and resolve customer issues, including escalations, technical problems, and incidents .

Posted 10/16/2026full-timeDenver • Colorado • United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support for B2B SaaS platforms, with strong capabilities in issue investigation, cross-functional collaboration, and effective communication. Proven ability to enhance customer satisfaction through process improvement and timely case management.

Highest-signal resume keywords

Customer Support ExperienceSaaS Product SupportCross-Functional CollaborationTechnical Issue InvestigationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationCustomer Feedback AnalysisKnowledge Base DevelopmentAutomated Workflow CreationTechnical Problem Resolution

Soft Skills

Organizational SkillsCustomer Satisfaction ImprovementClear Communication

Tools & Technologies

AI-Powered Support ToolsB2B SaaS Platform

Industry Keywords

Customer SuccessNPSCSATTechnical SupportHelpdesk

About the role

Key responsibilities & impact

Monitor and resolve customer issues, including escalations, technical problems, and incidents
Conduct in-depth investigations with customers to understand their concerns
Collaborate with Product, Engineering, Delivery, and Customer Success teams to resolve domain-related questions and technical challenges
Develop and maintain self-service content, including knowledge base articles, automated workflows, and AI-powered support tools
Gather, analyze, and communicate customer feedback across the organization
Contribute to improving customer satisfaction and NPS/CSAT performance
Identify opportunities to improve customer support processes, workflows, and tools
Maintain accurate case documentation and provide customers with clear updates and timely follow-up
Support customers using a B2B SaaS platform with complex organizational and reporting needs

Requirements

What you’ll need

2–3 years of experience in a Customer Support Specialist, Technical Support, Helpdesk, or similar role within a technology company
Demonstrated experience supporting customers using a SaaS product
Strong written and verbal communication skills in English
Ability to investigate issues thoroughly and identify underlying causes
Strong organizational skills and ability to manage multiple customer cases simultaneously
Ability to explain technical or product-related topics clearly to technical and non-technical audiences
Experience working cross-functionally with Product, Engineering, Delivery, or Customer Success teams
Willingness and ability to work from the Denver office in a hybrid capacity
Availability to work 09:00–17:00 Mountain Time

Benefits

Comp & perks

Hybrid work model
Flexible work-life balance
Inclusive company culture
B Corporation status
Opportunity to contribute to climate and sustainability goals
International team environment