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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting DevOps activities, including deployment, configuration, and monitoring of web-based applications and cloud operations. Proficient in troubleshooting, incident support, and maintaining secure environments in compliance with federal standards.
Highest-signal resume keywords
DevOps SupportCloud OperationsVulnerability RemediationCI/CD ConceptsApplication Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deployment ProcessesConfiguration ManagementOperational MonitoringTroubleshootingPerformance AnalysisAutomation ToolsScriptingLog AnalysisIncident SupportPatch Coordination
Soft Skills
CommunicationProblem-SolvingCollaborationDocumentationTime Management
Tools & Technologies
AWSHybrid-Cloud OperationsLearning Management SystemsEnterprise PlatformsMonitoring Tools
Certifications & Qualifications
AWSAzureSecurity+LinuxDevOps
Industry Keywords
Federal ITHealthcare ITCompliance RequirementsAgileDevSecOps
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityLinux
About the role
Key responsibilities & impact- Support DevOps activities for web-based applications, learning management platforms, and related enterprise systems
- Assist with deployment, configuration, monitoring, and maintenance of development, test/staging, and production environments
- Support reliable system operation through monitoring, troubleshooting, incident support, and performance analysis
- Collaborate with developers, system administrators, cybersecurity staff, and program teams on system enhancements and releases
- Automate deployment, configuration, testing, reporting, and operational support processes
- Support release management, including build coordination, deployment planning, validation, rollback planning, and post-release monitoring
- Maintain secure and stable application environments consistent with federal security, privacy, and operational requirements
- Support cloud-based or hybrid-cloud operations, including environment readiness, connectivity, storage, and performance
- Lead vulnerability remediation, manage patch coordination, apply configuration updates, and maintain technical documentation
- Synchronize and validate data and functionality across development, staging, and production environments
- Troubleshoot production issues, user-impacting system problems, and application performance concerns
- Maintain operational documentation, deployment notes, configuration records, and standard operating procedures
- Drive continuous improvement of DevOps workflows, system reliability, deployment quality, and operational efficiency
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field; equivalent experience may be considered
- At least 4 years of experience supporting DevOps, systems operations, application deployment, cloud operations, or related technical environments
- Experience supporting web applications, enterprise platforms, or learning management systems in development, staging, and production environments
- Working knowledge of deployment processes, release coordination, configuration management, and operational monitoring
- Experience in cloud-hosted or hybrid-cloud application environments
- Experience troubleshooting system, application, connectivity, performance, or deployment-related issues
- Experience in secure operations, vulnerability remediation, patching, and configuration control
- Ability to collaborate with development, cybersecurity, infrastructure, and program teams
- Strong documentation, communication, and problem-solving skills
- Ability to manage multiple priorities and support operational requirements in a remote environment
- Experience supporting federal, healthcare, or regulated IT environments preferred
- Experience with AWS, cloud migration activities, or hybrid-cloud operations preferred
- Experience with CI/CD concepts, automation tools, scripting, or infrastructure support practices preferred
- Experience supporting application monitoring, log analysis, alerting, or performance management tools preferred
- Familiarity with privacy, security, or compliance requirements in federal environments preferred
- Experience supporting Agile, DevSecOps, or collaborative delivery environments preferred
- Relevant certifications such as AWS, Azure, Security+, Linux, DevOps, or cloud-related certifications are a plus
- Local to DC, MD, or VA
- Occasional travel to Baltimore, MD and Greenbelt, MD
Benefits
Comp & perks- 15 PTO days
- 11 paid holidays
- Medical Insurance with 3 options, including HSA with $600 Employer Contribution
- Dental Insurance with no age limit orthodonture
- Vision Insurance through EyeMed with in- and out-of-network coverage
- Short-Term and Long-Term Disability coverage with 100% premium support
- Life insurance and AD&D with 100% premium support
- Supplemental Life Insurance
- Critical Care and Accident Insurance availability
- Pet Insurance through Nationwide
- Employee Assistance Program
- 401(k) with enrollment from day one
- 4% company deferral
- $1,500 annual training budget
- $1,500 referral bonus
- Eligibility for annual merit and discretionary bonus
- Flexible work arrangements