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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance processes, including developing QA checklists, test scripts, and acceptance criteria, while ensuring compliance with accessibility standards. Proven ability to lead QA reviews for digital content and coordinate cross-functional teams to resolve quality issues.
Highest-signal resume keywords
Quality AssuranceTest PlanningAccessibility ComplianceDefect TrackingUser Acceptance Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
QA ChecklistsTest ScriptsAcceptance CriteriaDefect DocumentationQuality Control ProceduresSCORM PackagesLMS Functionality TestingRegression TestingProduction ValidationProcess Improvement
Soft Skills
Attention to DetailWritten CommunicationVerbal CommunicationCross-Functional CoordinationTime Management
Tools & Technologies
Learning Management SystemsDigital Learning ModulesWeb-Based ApplicationsMultimedia AssetsReporting Outputs
Certifications & Qualifications
Quality Assurance CertificationTesting CertificationAccessibility CertificationAgile CertificationProcess Improvement Certification
Industry Keywords
Federal ProgramsHealthcareTrainingITELearning
About the role
Key responsibilities & impact- Lead quality assurance reviews of eLearning products, web-based content, reports, documentation, and program deliverables
- Develop and maintain QA checklists, review templates, test scripts, quality procedures, and acceptance criteria
- Review digital learning modules, courseware, job aids, user guides, multimedia assets, and training support materials for accuracy, consistency, usability, accessibility, and compliance with customer requirements
- Support testing of learning management system functionality, course launches, completion tracking, assessments, certificates, transcripts, reports, and user workflows
- Perform or coordinate Section 508/accessibility reviews for electronic documents, digital learning products, reports, and web-based content
- Lead defect identification, documentation, tracking, verification, and closure activities
- Coordinate with instructional designers, developers, data analysts, help desk staff, documentation specialists, and program leadership to resolve quality issues
- Support user acceptance testing, regression testing, release validation, and production verification activities
- Review reporting outputs and data products for completeness, accuracy, formatting, and consistency with reporting requirements
- Support deliverable readiness reviews before submission to the customer
- Track customer comments, corrective actions, revisions, resubmissions, and acceptance status through closure
- Identify recurring quality issues and recommend process improvements to reduce defects and improve deliverable quality
- Maintain QA records, defect logs, review notes, quality metrics, and supporting documentation
- Provide guidance to junior QA staff or team members on review standards, testing practices, and quality expectations
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Education, Business, Communications, Quality Assurance, or a related field; equivalent experience may be considered
- At least 5 years of experience supporting quality assurance, software testing, training product review, deliverable quality control, or related QA activities
- Experience leading QA reviews for digital content, web-based applications, learning management systems, training materials, reports, or technical documentation
- Strong understanding of QA processes, test planning, defect tracking, issue resolution, and quality control procedures
- Experience developing QA checklists, test scripts, acceptance criteria, or review standards
- Familiarity with Section 508/accessibility requirements
- Ability to apply accessibility considerations during QA reviews
- Ability to document defects and quality findings clearly and coordinate resolution across cross-functional teams
- Strong attention to detail and ability to identify errors, inconsistencies, usability concerns, and requirement gaps
- Strong written and verbal communication skills
- Ability to manage multiple review cycles, deadlines, and deliverables in a remote environment
- Experience supporting federal, healthcare, training, IT, or learning management programs preferred
- Experience testing or reviewing LMS functionality, SCORM packages, eLearning modules, or web-based training products preferred
- Familiarity with learner records, course completion tracking, transcripts, certificates, assessments, training evaluations, and reporting outputs preferred
- Experience supporting accessibility testing, screen reader testing concepts, or document accessibility remediation preferred
- Experience supporting user acceptance testing, regression testing, production validation, and release readiness reviews preferred
- Familiarity with Agile, DevSecOps, or collaborative delivery environments preferred
- Experience supporting customer comment adjudication, corrective action tracking, and deliverable acceptance processes preferred
- Quality assurance, testing, accessibility, Agile, or process improvement certifications are a plus
- Local to DC, MD, or VA
- Ability to travel occasionally to Baltimore, MD and Greenbelt, MD
Benefits
Comp & perks- 15 PTO days
- 11 paid holidays
- Medical Insurance with 3 options (HSA with $600 Employer Contribution)
- Dental Insurance with no age limit orthodonture
- Vision Insurance through EyeMed with in- and out-of-network coverage
- Short-Term and Long-Term Disability coverage with 100% premium support
- Life insurance and AD&D with 100% premium support
- Supplemental Life Insurance
- Critical Care and Accident Insurance availability
- Pet Insurance through Nationwide
- Employee Assistance Program
- 401(k) with enrollment from day one
- 4% company deferral
- $1,500 annual training budget
- $1,500 referral bonus
- Eligibility for annual merit and discretionary bonus
- Flexible work arrangements