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About the role
Key responsibilities & impact- Support business teams with day-to-day operational and administrative activities
- Review, analyze, and process documentation according to internal procedures and quality standards
- Serve as a key contact for internal stakeholders and external partners
- Monitor operational requests and follow up on pending actions to meet service-level commitments
- Maintain and strengthen operational processes, controls, and governance practices
- Analyze workflows and identify efficiency, productivity, and service-quality improvements
- Prepare reports, data analyses, and operational metrics for business decision-making
- Participate in projects and continuous improvement initiatives, including process redesign and best-practice implementation
- Support system enhancements by gathering business requirements, participating in testing, and validating new functionality
- Ensure compliance with company policies, procedures, and regulatory requirements
Requirements
What you’ll need- 2–5 years of experience in Operations, Business Services, Customer Service, Insurance, Financial Services, or related business environments
- Experience supporting business processes and working with multiple stakeholders
- Exposure to process management, operational controls, or continuous improvement initiatives
- Strong analytical mindset and ability to work with data and operational indicators
- Experience in a fast-paced and collaborative environment
- Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint
- Knowledge of reporting, data analysis, and business process management
- Experience with workflow management and operational procedures
- Ability to identify process improvement opportunities and support implementation initiatives
- Experience with internal controls, governance, and operational support activities
- Power BI knowledge is considered an advantage
- Intermediate English (written and verbal); Spanish is a plus
- Bachelor's degree completed or in progress in Business Administration, Economics, Engineering, Accounting, Finance, Insurance, or related fields
- Strong analytical and problem-solving skills
- Sense of ownership and accountability
- Proactivity and continuous improvement mindset
- Ability to prioritize and manage multiple demands simultaneously
- Excellent communication and stakeholder management skills
- Teamwork and collaboration
- Attention to detail and organizational skills
- Adaptability and willingness to learn
- Customer-centric mindset
Benefits
Comp & perks- Inclusive and flexible work environment
- Equal opportunities to thrive and develop professionally
- Professional development opportunities
- Encouragement and support for experienced professionals returning to the workforce after a career break