Digital Workplace Operations Director

Swiss Re

. Lead global Workplace Operations, its people, service outcomes, delivery partners and continual improvement .

Posted 11/10/2026full-timeBratislava • SlovakiaLead💰 €5,200 - €8,700 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading global Workplace Operations, focusing on service delivery, operational improvement, and strategic governance. Proven ability to leverage data-driven insights and manage cross-functional teams to enhance employee experience and operational efficiency.

Highest-signal resume keywords

Global Workplace Operations LeadershipIT Service Management (ITIL / ITSM)Data-Driven Operational ImprovementFinancial Leadership and Budget ManagementCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Delivery ManagementIncident ManagementChange ManagementService TransitionOperational KPIs EstablishmentAutomation and Self-Service ImplementationDigital Employee Experience InsightsField Support ManagementSupplier NegotiationServiceNow or Comparable Platforms

Soft Skills

Team BuildingTalent DevelopmentExecutive CommunicationDecision-MakingProblem-Solving

Tools & Technologies

ServiceNowDigital Experience TelemetryWorkflow AutomationAI-Enabled SupportCollaboration Technology

Industry Keywords

Enterprise IT OperationsRegulatory ComplianceOperational ResilienceFinancial ServicesManaged-Service Contracts

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead global Workplace Operations, its people, service outcomes, delivery partners and continual improvement
Establish a customer-centric, data-driven Digital Workplace Operations model using service data, incident trends, digital employee experience telemetry and employee feedback
Translate operational insights into product and engineering priorities and address root causes of recurring issues
Set and execute the global Workplace Operations strategy, service portfolio and operating model across service management, remote support, regional onsite support and multimedia services
Own end-to-end service delivery outcomes across the Service Desk, remote support, onsite teams, engineering specialists and managed-service providers
Lead onsite technology support across the Americas, EMEA and Asia Pacific
Oversee end-user hardware provisioning, onboarding, deployment, replacement, recovery, reuse, secure retirement, inventory availability and demand planning
Ensure technology readiness for meeting rooms, multimedia services, office openings, moves, closures and major employee events
Govern incident, major incident, request, problem, change, knowledge, service-level and service-transition practices
Drive escalation, restoration, communication, root-cause analysis, permanent remediation and reduction of recurring incidents
Establish SLAs, XLAs and operational KPIs covering quality, reliability, employee impact, risk, demand and improvement priorities
Ensure compliance with security, privacy, regulatory and internal-control requirements and oversee audit readiness, continuity arrangements and supplier resilience
Own financial planning, budgets, forecasts, workforce and supplier spend, investment cases and cost optimization
Lead strategic partner governance, sourcing and service transitions, managing vendors against contracted outcomes, quality, experience, innovation and value
Build an improvement roadmap using employee feedback, digital experience telemetry, workflow automation, self-service and AI-assisted operations
Own operational assurance and readiness for workplace transformations, technology deployments and provider changes
Lead and develop a multi-region organization of 150+ employees
Serve on the Digital Workplace leadership team and partner with Product, Engineering, Security, Infrastructure, HR, Facilities, Finance and business leaders
Act as senior escalation and decision point for critical service matters and communicate with executives

Requirements

What you’ll need

15+ years in enterprise IT operations or Digital Workplace, including several years as a Director or Head of a significant global service organization
Prior end-to-end accountability for global remote support, onsite Field Services, service governance and strategic outsourced service providers
Proven experience establishing data-driven operational improvement capabilities using service analytics, digital employee experience telemetry and customer feedback
Demonstrated ability to work across Operations, Product and Engineering to eliminate recurring issues at their root cause, reduce support demand and improve end-to-end employee experience
Proven record of leading managers across regions, building effective teams and developing talent, succession and delivery accountability
Deep practical knowledge of IT service management (ITIL / ITSM), major incidents, problem and change management, service transition, ServiceNow or comparable platforms, and measurable service and experience outcomes
Strong commercial and financial leadership, including substantial operating budgets, outcome-based managed-service contracts, supplier negotiation, service cost optimization and sourcing decisions
Demonstrated delivery of operational modernization through automation, self-service, AI-enabled support, digital employee experience insights and continuous improvement
Strong understanding of workplace endpoint and collaboration technology, device and asset lifecycles, field support and multimedia services
Experience managing security, regulatory controls, audits, operational resilience and risk in a complex enterprise
Experience in financial services or another regulated industry is advantageous
Credibility with senior executives and ability to coordinate decisions across Technology, Security, Finance, Procurement and business stakeholders
Ability to work in a full-time role

Benefits

Comp & perks

Performance-based variable compensation component
Variety of global and location-specific benefits
Inclusive and flexible work environment
Professional development opportunities
Equal opportunities to thrive and develop professionally
AI-powered application review with human oversight of hiring decisions