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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial insurance operations, including the development and implementation of Standard Operating Procedures and process improvements. Proven ability to lead teams, manage stakeholder relationships, and drive data-driven decision-making in a global context.
Highest-signal resume keywords
Commercial Insurance Operations ExperienceTeam Leadership and DevelopmentProcess Improvement InitiativesStakeholder ManagementAnalytical and Financial Acuity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial Insurance PrinciplesStandard Operating Procedures DesignData-Driven Decision MakingRisk MitigationProductivity and Quality Metrics MonitoringProcess ImprovementFinancial AcuityCritical ThinkingStrategic Problem Solving
Soft Skills
Organizational SkillsPrioritization SkillsInfluence SkillsCoaching and Feedback
Tools & Technologies
Microsoft Office SuiteExcelWordPowerPoint
Industry Keywords
Commercial Lines ProductsInsurance RegulationsGlobal Coverage DifferencesMatrix Environment Experience
About the role
Key responsibilities & impact- Own the strategic direction of the international property operations function
- Define and communicate the operational vision and foster a high-performance culture
- Design, implement, and continuously improve Standard Operating Procedures, workflows, and best practices
- Establish operational controls, identify and mitigate risks, and maintain audit readiness
- Define and monitor productivity and quality metrics, identify trends, and lead data-driven interventions
- Build strategic relationships with underwriting, business, and operational stakeholders
- Resolve complex issues and deliver seamless end-to-end outcomes
- Lead, develop, and grow the team through coaching, feedback, and tailored growth plans
- Influence resource planning, hiring, resourcing, and organizational design recommendations
- Lead process improvement and systems enhancement initiatives and deliver measurable operational gains
- Support global coordination and local execution for international insurance coverage
Requirements
What you’ll need- Minimum 7 years of relevant experience in commercial insurance operations
- Deep knowledge of commercial insurance principles, practices, and the broader industry landscape
- Insurance industry background with substantial direct involvement with Commercial Lines products and coverages
- University degree or equivalent work experience required
- Proven management experience leading, developing, and holding accountable a team of professionals
- High proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong analytical capability and financial acuity
- Exceptional organizational and prioritization skills
- Senior stakeholder management and influence skills
- Ability to operate with significant autonomy and sound judgment
- Critical thinking and strategic problem-solving skills
- Familiarity with international insurance regulations and global coverage differences preferred
- Experience in a matrix or globally distributed environment preferred
- Experience leading process improvement or systems enhancement initiatives preferred
- This position is not eligible for full-time telework, relocation assistance, or visa sponsorship
Benefits
Comp & perks- Inclusive and flexible work environment
- Professional development opportunities
- Reasonable accommodations for disabilities during recruitment
- Total compensation approach including short- and long-term incentives and benefits offered