Senior Director – Labor and Associate Relations

Swissport

. Lead communications with associates at the intersection of talent recognition, engagement, labor relations, and internal communications .

Posted 11/3/2026full-timeRaleigh • North Carolina • United StatesSenior💰 $170,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee relations, labor negotiations, and human resources management, with a strong focus on developing programs that enhance employee morale and satisfaction. Proven ability to lead strategic initiatives and maintain positive relationships with stakeholders while ensuring compliance with labor laws and company policies.

Highest-signal resume keywords

Labor Negotiation ExperienceEmployee Relations Program ManagementHuman Resources PrinciplesExcellent Communication SkillsProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Labor Union MattersGrievance HandlingStatistical ConceptsData Collection MethodsPerformance EvaluationsPolicy DevelopmentBudget AdministrationConflict ResolutionReport CompositionEmployee Training

Soft Skills

Relationship BuildingManagement SkillsSelf-DirectedProactiveAbility to Work Under Pressure

Tools & Technologies

Microsoft Office SuiteTeamsWordExcelOutlookPowerPoint

Industry Keywords

Title VIIAmericans with Disabilities ActAge Discrimination in Employment ActNLRBNMBLabor RelationsEmployee MoraleHuman Resources ManagementCorporate RelationshipsStrategic Initiatives

About the role

Key responsibilities & impact

Lead communications with associates at the intersection of talent recognition, engagement, labor relations, and internal communications
Oversee the policies, procedures, and programs of the associate relations department
Develop and improve programs related to employee morale and satisfaction
Train, hire, and oversee subordinate employee relations staff
Supervise and direct employee training and recruitment
Ensure subordinate staff comply with human resource policies and procedures
Conduct timely and constructive performance evaluations
Lead and facilitate the employee relations program and related functions
Maintain, develop, recommend, and implement program objectives, policies, and procedures
Develop and pursue goals and objectives to improve employee relations
Communicate with employees about employee relations concerns and provide guidance and recommendations for resolution
Counsel employees on legally significant concerns involving Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and similar federal and state laws
Assist managers and supervisors with performance, discipline, and related company policies
Update policies and SOPs and lead labor and employee relations training for management and HR across the network
Develop, present, and administer the departmental budget
Travel approximately 15% regularly, with sporadic periods of higher travel
Perform other related duties as assigned

Requirements

What you’ll need

Significant experience handling labor union matters, including grievances, employer representation in arbitration hearings, NLRB and NMB administrative matters, union mediation, and conflict resolution
Significant first-chair labor negotiation experience
Excellent verbal and written communication skills
Experience working closely with executive-level officers and leading strategic initiatives
Thorough understanding of human resources and labor relations principles, practices, and procedures
Excellent management skills
Ability to develop and maintain positive relationships with employees, boards, officials, directors, and other stakeholders
Ability to maintain working relationships with union officials while upholding company directives, goals, and confidential information
Working understanding of statistical concepts and data collection methods
Ability to compile, research, and analyze information
Ability to compose and present comprehensive reports
Proficiency in Microsoft Office Suite or related software, including Teams, Word, Excel, Outlook, and PowerPoint
Bachelor's degree in Human Resources, Business, Public Administration, or related field required
At least 10–15+ years of related experience required, including three years of management experience
Strong project management and multitasking skills
Ability to build and manage corporate relationships with senior support, HR, and operational leaders
Self-directed and proactive
Ability to work under pressure and meet short deadlines
Ability to travel as needed
Must be able to sit for prolonged periods and work at a computer
Must be able to lift up to 15 pounds at times

Benefits

Comp & perks

Health and wellness benefits
401(k) with company match
Paid vacation time
Sick time
Company-paid holidays
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance