Customer Collections Representative

Switch2 Energy Limited

. Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone, email, or letter .

Posted 10/16/2026full-timeShipley • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and negotiation skills while managing debt recovery processes and maintaining compliance with industry standards. Proficient in conflict resolution and customer service, with a focus on achieving targets and delivering effective solutions.

Highest-signal resume keywords

Credit Control ExperienceDebt Recovery SkillsNegotiation SkillsMicrosoft Office Suite ProficiencyConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Debt RecoveryCredit ControlNegotiationConflict ResolutionAged Debt Reporting

Soft Skills

Excellent CommunicationEmpathyPro-active AttitudeTeam CollaborationProblem Solving

Tools & Technologies

Microsoft Office SuiteSocial Media Platforms

Industry Keywords

Debt ManagementCustomer ServiceComplianceLegislative RequirementsWritten Communication Standards

About the role

Key responsibilities & impact

Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone, email, or letter
Ensure supplies are disconnected pending payment where appropriate
Negotiate cancellation, disconnection, or reconnection of services to properties within agreed guidelines
Liaise with Field Services to arrange reconnection where appropriate
Issue Aged Debt Reports to allocated clients monthly
Collate information about debt for clients and provide effective updates
Support the Billing/Customer Services Team when needed
Ensure written communications comply with company standards and client requirements
Handle telephone calls in accordance with company standards and client requirements
Learn and follow industry processes, procedures, systems, and legislative requirements

Requirements

What you’ll need

Excellent communication and writing skills
Ability to listen and display empathy
Ability to manage conflict and conflict resolution
Ideally have experience in credit control and/or debt recovery
Negotiation skills
Pro-active attitude and initiative to help deliver resolutions
Motivated by hitting and exceeding targets
Willingness to learn
Genuine focus on doing what's right for customers
Ability to respond appropriately under pressure
Proficient in Microsoft Office Suite
Proficient in navigating social media platforms
Enjoy working collaboratively as part of a team
Genuine passion to help people and problem solve

Benefits

Comp & perks

Equal opportunities employer
Full-time employment
Hybrid working arrangement