Customer Success Manager

SWK Technologies, Inc.

. Serve as a customer advocate by partnering with internal departments to ensure customer needs are understood, addressed, and aligned with business objectives .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and account management, with a strong focus on client advocacy and relationship management. Proficient in identifying process improvements and collaborating with stakeholders to enhance customer outcomes.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementConflict ResolutionStrong Communication SkillsStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AdvocacyProcess ImprovementOnboarding SupportTrend IdentificationCustomer Relationship Management

Soft Skills

Negotiation SkillsRelationship BuildingExpectation Setting

Tools & Technologies

ERP SolutionsAcumaticaSage Intacct

Industry Keywords

IT SolutionsCustomer-Facing RoleCustomer Feedback

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a customer advocate by partnering with internal departments to ensure customer needs are understood, addressed, and aligned with business objectives
Coordinate and drive resolution of customer concerns and escalations, particularly those involving multiple departments, while maintaining strong customer relationships
Support and facilitate onboarding for new customers, helping ensure a seamless transition and consistent delivery of services across teams
Identify trends, process gaps, and improvement opportunities through customer feedback
Collaborate with stakeholders to enhance processes, policies, and overall customer success outcomes

Requirements

What you’ll need

2-3 years of experience in Customer Success, account management or a similar customer-facing role at an IT solutions or ERP software company
Familiarity with ERP solutions and services
Familiarity with Acumatica and Sage Intacct is a plus
Strong communication and negotiation skills
Conflict resolution skills and ability to set clear expectations
Understanding of client advocacy
Proven track record of managing and retaining customer relationships
Comfortable working with multiple stakeholders and maintaining and building relationships across levels of seniority and functions

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home
Base salary pay of $80-95k annually, with opportunities for incentive pay