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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT support teams and client communications while driving process improvements and fostering a positive team culture. Proficient in Microsoft 365, Azure, and support ticketing systems, with strong leadership and communication skills.
Highest-signal resume keywords
Microsoft 365 SupportAzure KnowledgeLeadership ExperienceCustomer Support ManagementTicketing Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AzureInTuneEntraIDTroubleshooting PrintersHalo PSASupport Ticketing SystemsCRM Tools
Soft Skills
Strong Communication SkillsTeam MotivationProcess Improvement
Industry Keywords
Customer SupportIT SupportTechnology OrganizationSoftware Organization
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Oversee the Support Services team
- Lead a team of IT professionals
- Manage client communications
- Drive process improvements
- Foster a positive team culture
- Uphold best practices in customer support
- Collaborate with technology professionals
- Participate in weekly tech discussions
- Contribute to service improvements
- Help shape a culture of learning, teamwork, and innovation
Requirements
What you’ll need- Experience supporting Microsoft 365
- Strong knowledge of Azure, InTune, EntraID
- Experience with ticketing systems, specifically Halo PSA
- Experience troubleshooting printers and related hardware
- Strong written and verbal communication skills
- Proven leadership and IT support experience
- Proven experience in a customer support management role within a technology or software organization
- Strong leadership skills with the ability to motivate and manage a team effectively
- Experience with support ticketing systems and CRM tools
- Ability to learn new processes quickly and identify areas of improvement
- Clear, articulate and concise communications both written and verbal
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home