Technical Account Manager

SWK Technologies, Inc.

. Serve as the primary point of contact for assigned accounts, building strong client relationships and guiding onboarding, implementation, and platform best practices .

Posted 9/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned accounts, building strong client relationships and guiding onboarding, implementation, and platform best practices
Conduct regular check-ins and business reviews to monitor account health and drive optimization
Partner with Support Services to troubleshoot and resolve technical issues, escalating as needed
Identify upsell/cross-sell opportunities and support contract renewals in partnership with Sales
Act as the voice of the customer

Requirements

What you’ll need

3+ years of experience in a Technical Account Manager, Customer Success, or similar client-facing technical role within a managed IT services provider (MSP) environment
Experience managing a portfolio of accounts and prioritizing competing demands
Familiarity with CRM and customer success tools
Experience with Microsoft 365 and Azure
Comfortable discussing technical concepts with both technical and non-technical stakeholders
Experience with Halo PSA is a plus
Familiarity with PandaDoc is a plus

Benefits

Comp & perks

Competitive salary of 70,000-80,000 USD/year with opportunities for commissions
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home