Senior Partner Operations Manager

Sword Health

. Own operational execution for an assigned partner portfolio, including configuration, file feeds, billing, integrations, and reporting .

Posted 11/6/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex operational workflows for external partners, including billing and data integration, while effectively collaborating with multiple stakeholders. Proven ability to build trust and maintain accountability in external-facing relationships within the health plans and digital health sectors.

Highest-signal resume keywords

Operational Workflow ManagementBilling ExperienceData IntegrationStakeholder CollaborationAI Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExecutionFile Feeds ManagementIntegrationsReportingAnalytical ThinkingCritical ThinkingTechnical Operations

Soft Skills

High InitiativeSound JudgmentTrust BuildingEffective Communication

Industry Keywords

Health PlansDigital HealthPartner EcosystemChannel Operations

About the role

Key responsibilities & impact

Own operational execution for an assigned partner portfolio, including configuration, file feeds, billing, integrations, and reporting
Lead implementations and ongoing operational work for new and existing partners
Coordinate internally to keep partner commitments on track
Run partner-level escalations to resolution
Prepare and deliver account/partner business reviews
Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders
Collaborate with Partner Sales, Client and Data Operations, Product, and Customer Success
Flag partnership risks early

Requirements

What you’ll need

Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work
Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation
Strong analytical and critical thinking foundation: reason from facts, synthesize clearly, and communicate with brevity
High initiative and sound judgment: identify what matters and act without waiting to be directed
Track record of building trust directly with external partners or customers
Direct, ongoing accountability for an external-facing relationship as a standing responsibility
Experience in health plans, digital health, or the partner/benefits ecosystem preferred
Familiarity with partner or channel operations models preferred
Experience with billing, data integration, or technical operations in a client- or partner-facing role preferred
Demonstrate at least Level 1 AI proficiency; use AI daily to boost personal productivity

Benefits

Comp & perks

Additional benefits beyond total compensation; country-specific benefits vary and will be detailed separately