Portal Functional Consultant

Sylogist, Ltd.

. Lead client-facing portal discovery sessions and gather portal-specific requirements .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and documenting business and functional requirements, developing user stories and wireframes, and collaborating with technical teams to ensure successful portal implementations. Strong analytical skills and effective communication abilities are essential for validating customer business requirements and supporting user acceptance testing.

Highest-signal resume keywords

Functional ConsultingBusiness AnalysisUser Story DevelopmentWireframe CreationMicrosoft Dynamics 365 CRM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements DocumentationPortal DevelopmentUser Acceptance TestingData Migration SupportAnalytical Skills

Soft Skills

Client-Facing ExperienceCommunication SkillsCollaborationProblem-SolvingPriority Management

Tools & Technologies

Azure DevOpsAgile Methodologies

Industry Keywords

Victim ServicesDepartment of CorrectionsJail Management SystemsGovernment Software ImplementationsCriminal Justice Systems

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Lead client-facing portal discovery sessions and gather portal-specific requirements
Document portal requirements and develop wireframes based on customer needs
Collaborate with the CRM Functional Consultant on user stories and acceptance criteria
Add portal wireframe snapshots to user stories in Azure DevOps
Document CRM mapping for the portal
Work with Portal Developers, CRM Functional Consultants, Project Managers, and other implementation team members throughout delivery
Review portal builds to ensure functionality aligns with documented requirements and wireframes
Support portal user acceptance testing, including reviewing functionality and retesting portal defects
Validate that the portal meets customer business requirements
Maintain accurate and up-to-date portal documentation throughout implementation

Requirements

What you’ll need

Minimum 5 years of relevant experience in functional consulting or business analysis
Must be a U.S. citizen
Must be able to pass an FBI background check
Strong client-facing experience, including gathering and documenting business and functional requirements
Experience developing user stories and wireframes
Strong analytical and problem-solving skills
Excellent verbal and written communication skills, particularly in customer interactions and requirements documentation
Ability to collaborate effectively with technical teams and manage multiple priorities
Experience with Microsoft Dynamics 365 CRM (nice-to-have)
Experience with victim services, Department of Corrections, jail management systems, or other government software implementations (nice-to-have)
Familiarity with data exchanges involving jail management systems, court systems, or other criminal justice systems (nice-to-have)
Experience supporting data migration activities (nice-to-have)
Familiarity with Azure DevOps and Agile methodologies (nice-to-have)
Must provide proper employment documentation showing immediate eligibility to work in the country in which the role is based
Sylogist does not offer sponsorships

Benefits

Comp & perks

Meaningful impact through work supporting non-profit, government, and education customers
Healthy work-life balance
Benefits covering health, wealth, and wellness
Remote-first work environment
Personal and professional growth opportunities