Customer Partner – Leader, Operations

Symbotic

. Serve as a primary point of contact for customer escalations, developing an understanding of operational needs, performance gaps, and priorities .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $147,000 - $215,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to interpret operational data and identify performance trends, while effectively managing customer relationships and driving cross-functional teams toward actionable insights and improvements.

Highest-signal resume keywords

Customer SuccessAccount ManagementOperational AnalysisStakeholder InfluenceSupply Chain Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance Trend IdentificationOperational Strategy DevelopmentMaintenance Strategy ExecutionBot Hardware Retrofit

Soft Skills

Excellent CommunicationRelationship ManagementProblem SolvingInfluencing Without AuthorityMulti-Priority Management

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

LogisticsWarehouse AutomationFulfillmentRoboticsCustomer-Facing Functions

About the role

Key responsibilities & impact

Serve as a primary point of contact for customer escalations, developing an understanding of operational needs, performance gaps, and priorities
Drive resolution of site-level challenges involving spare-parts availability, installations, maintenance, downtime events, and process breakdowns
Partner with leadership and internal stakeholders to optimize bot allocation, fleet visibility, and system throughput across the network
Execute spares and warranty programs, maintenance strategies, and bot hardware retrofits while tracking progress and removing roadblocks
Analyze site performance data to identify trends, outliers, and improvement opportunities
Translate performance findings into actionable recommendations and drive cross-functional teams toward corrective measures
Drive internal teams to improve overall system performance based on data-driven recommendations
Serve as operational owner for account partnerships, including day-to-day issue resolution, site execution, fleet visibility, and cross-functional follow-through
Report to the VP, Customer Partner

Requirements

What you’ll need

Bachelor's degree in business, operations, or related field, or equivalent experience
Minimum of 10 years of related experience or equivalent work experience
Experience in customer success, account management, operations, or related customer-facing functions
Strong analytical skills with experience interpreting operational data, identifying performance trends, and presenting actionable insights
Excellent communication and relationship-management skills, with the ability to engage credibly with customers and internal leaders
Ability to influence stakeholders without direct authority, remove roadblocks, and manage multiple priorities in a fast-paced environment
Experience in supply chain, robotics, logistics, fulfillment, warehouse automation, or large enterprise customer environments preferred
Valid driver's license
Ability to drive and/or fly to client locations and company HQ

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability benefits
401K
PTO
Business travel expenses reimbursed based on program guidelines
Eligible employees may receive a corporate credit card based on role and travel requirements