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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic B2B enterprise accounts, driving customer retention, and executing account plans aligned with customer objectives. Proficient in leading complex negotiations and fostering cross-functional collaboration to achieve business goals.
Highest-signal resume keywords
Strategic Account ManagementExecutive CommunicationContract RenewalsCross-Functional LeadershipSupply Chain Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningKPI MonitoringNegotiationProblem-SolvingCustomer Documentation
Soft Skills
Relationship BuildingPresentation SkillsMentorship
Tools & Technologies
CRM PlatformsMicrosoft OfficeReporting ToolsWMSTMS
Certifications & Qualifications
Bachelor’s Degree in BusinessValid Driver's License
Industry Keywords
Consumer Packaged GoodsFood and Beverage ManufacturingLogisticsSupply ChainDistribution
About the role
Key responsibilities & impact- Serve as the senior relationship owner for a portfolio of strategic B2B enterprise accounts
- Build trusted partnerships with operational leaders and executive sponsors
- Develop and execute strategic account plans aligned with customer objectives and Exol’s priorities
- Lead executive business reviews and strategic planning meetings
- Monitor account health and communicate performance against customer KPIs and SLAs
- Manage complex renewals, multi-year agreements, Statements of Work, pricing structures, and contractual commitments
- Drive customer retention and net revenue growth through expansion, cross-sell, automation, and continuous improvement opportunities
- Coordinate onboarding and implementation for large-scale, multi-phase enterprise accounts
- Maintain accurate customer documentation
- Contribute category expertise, best practices, and informal mentorship to the broader Customer Success team
- Collaborate across Operations, Engineering, Technology, Sales, Legal, and Finance
Requirements
What you’ll need- Bachelor’s degree in Business, Supply Chain, Logistics, Operations Management, or a related field preferred
- Minimum of 8 years of related experience or equivalent work experience
- Experience supporting Consumer Packaged Goods, grocery, or food and beverage manufacturing, distribution, fulfillment, or supply chain operations
- Demonstrated success managing complex, multi-stakeholder enterprise accounts, executive relationships, and strategic account plans
- Experience leading contract renewals, commercial negotiations, Statements of Work, pricing discussions, and account expansion activities
- Strong executive communication, presentation, negotiation, problem-solving, and cross-functional leadership skills
- Proficiency with CRM platforms, Microsoft Office, and reporting tools
- Valid driver's license
- Ability to drive and/or fly to client locations and company HQ
- Experience using WMS, TMS, or related supply chain technologies preferred
Benefits
Comp & perks- Up to 30% of travel may be required
- Business travel expenses reimbursed based on program guidelines
- Eligible employees may receive a corporate credit card based on role and travel requirements