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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing transportation accounts, focusing on customer relationship management, operational performance, and strategic growth initiatives. Proficient in utilizing TMS platforms and analyzing transportation data to drive insights and improvements.
Highest-signal resume keywords
Transportation Account ManagementCustomer Relationship ManagementTMS Platform ProficiencyOperational KPI AnalysisCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transportation Network OperationsCarrier ManagementFreight BrokerageAccount Growth StrategiesOperational AnalyticsProblem-SolvingPerformance Data TranslationWarehouse AutomationSupply Chain TechnologyRobotics Environments
Soft Skills
Strong CommunicationCross-Functional CollaborationRelationship BuildingAnalytical ThinkingCustomer-Focused Mindset
Tools & Technologies
TMS PlatformsCRM PlatformsMicrosoft OfficeReporting ToolsWMS Systems
Certifications & Qualifications
Valid Driver's License
Industry Keywords
TransportationLogisticsCarrier ComplianceFreight Operations3PLAccount ManagementService Level AgreementsCapacity UtilizationOn-Time PerformanceContinuous Improvement
About the role
Key responsibilities & impact- Serve as the relationship owner for a portfolio of transportation, carrier, and final-mile logistics accounts
- Build trusted partnerships with customers
- Develop and execute account plans focused on transportation network performance, customer objectives, and growth opportunities
- Lead recurring business reviews and monitor account health
- Communicate performance against transportation KPIs and SLAs, including on-time performance, capacity utilization, and service disruptions
- Support contract renewals, rate discussions, Statements of Work, and commercial agreements with Sales and Finance
- Drive customer retention and growth through cross-sell, automation, and continuous improvement opportunities
- Coordinate resolution of capacity shortfalls, delays, network issues, and other service disruptions with Operations
- Coordinate onboarding and implementation activities for new transportation and carrier accounts, including TMS and system integrations
- Serve as a transportation subject-matter expert and share customer feedback, industry trends, and operational best practices
- Maintain accurate customer documentation, account information, business reviews, and communications
Requirements
What you’ll need- Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or a related field preferred
- Minimum of 8 years of experience in transportation, carrier management, freight brokerage, fleet operations, 3PL, or a related customer-facing role
- Working knowledge of TMS platforms, carrier compliance requirements, and transportation network operations
- Experience managing customer relationships, operational KPIs, SLAs, renewals, and account growth
- Strong operational, analytical, and problem-solving skills
- Ability to translate transportation performance data into customer-facing insights
- Strong communication and cross-functional collaboration skills
- Proficiency with CRM platforms, Microsoft Office, and reporting tools
- Experience using TMS or WMS systems strongly preferred
- Experience in warehouse automation, supply chain technology, or robotics environments preferred
- Valid driver's license
- Ability to drive and/or fly to client locations and company HQ
Benefits
Comp & perks- Up to 30% of travel may be required
- Business travel expenses reimbursed based on program guidelines
- Eligible employees may receive a corporate credit card based on role and travel requirements