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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operations management, including process improvement, performance tracking, and team leadership within automated and industrial environments. Proficient in data-driven decision making and operational coordination to enhance system performance and efficiency.
Highest-signal resume keywords
Operations ManagementTeam LeadershipData-Driven Decision MakingProcess ImprovementKPI Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause AnalysisPerformance ManagementAutomationRoboticsManufacturing OperationsDistribution OperationsOperational MetricsDocumentation DevelopmentStandardization EffortsSupply Chain Management
Soft Skills
CoachingCommunicationFlexibilityCollaborationProblem Solving
Tools & Technologies
Symbotic's Control CenterAI-Powered Automated Systems
Certifications & Qualifications
Valid Driver's License
Industry Keywords
LogisticsIndustrial AutomationManufacturingSupply ChainOperational Standards
About the role
Key responsibilities & impact- Lead, coach, and support ROC operators responsible for remote system operations, system monitoring, and root cause analysis
- Coordinate daily Remote Operations Center activities and ensure consistent execution of processes, workflows, and operational standards
- Provide hands-on operational coverage during callouts, absences, vacations, and high-priority events
- Analyze system performance, identify trends, support investigations, and recommend data-driven solutions
- Drive standardization and continuous improvement of ROC processes, procedures, documentation, and best practices
- Communicate operational updates, performance trends, and key issues to ROC leadership and cross-functional stakeholders
- Partner with onsite operations teams to share lessons learned, improve workflows, and reduce operational variability
- Support the performance and continuity of Symbotic's AI-powered automated warehouse systems through remote operations and operational coordination
Requirements
What you’ll need- Bachelor's degree in Supply Chain, Manufacturing, Industrial Automation, Business Administration, Industrial Engineering, or related field required; equivalent work experience may be considered
- Minimum 3 years of related functional experience in operations, logistics, manufacturing, industrial automation, robotics, supply chain, or a related environment
- Minimum 1 year of direct management, supervisory, or team leadership experience
- Familiarity with, or ability to quickly learn, Symbotic's Control Center and operational systems
- Knowledge of automation, robotics, manufacturing operations, distribution operations, or equivalent operational environments
- Understanding of operational metrics, KPI tracking, and performance management
- Ability to identify trends, support root cause investigations, and recommend solutions using data-driven decision making
- Ability to support process improvements, standardization efforts, and documentation development
- Ability to direct and guide employees' daily work activities and operational priorities
- Flexibility for working hours, overtime, and shift-based work
- Valid driver's license and ability to drive and/or fly to client and customer locations
- Ability to comply with safety requirements and protocols, including Lock out tag out and fall protection protocols
- Ability to work in temperatures ranging from 105° to 32° Fahrenheit, at heights up to 45 feet, and within restrictive areas of 24 inches
- Ability to perform physical activities including standing, climbing, balancing, stooping, kneeling, crouching, crawling, bending, twisting, pushing, pulling, gripping, and repetitive movement
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Disability benefits
- 401K
- PTO
- Bi-weekly reimbursement of business expenses
- Up to 10–15% travel; travel during onboarding/training may be up to 100%