Service Quality Manager – National

Symbotic

. Own service quality, food safety, and customer compliance across all sites .

Posted 11/6/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in food safety, quality management, and compliance, with a strong focus on SQF, GMP, HACCP, and USDA certification programs. Proven ability to lead quality teams, manage audits, and drive continuous improvement in quality KPIs across multiple sites.

Highest-signal resume keywords

SQF CertificationHACCP CertificationFood Safety ComplianceQuality Management SystemsCAPA and Root Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceFood SafetyRegulatory ComplianceQuality ControlKPI TrackingRoot Cause AnalysisInternal AuditsCorrective ActionsPackaging ComplianceLean Six Sigma

Soft Skills

Cross-Functional CollaborationLeadershipProblem SolvingCustomer Relationship ManagementCommunication

Certifications & Qualifications

SQF PractitionerHACCP Certification

Industry Keywords

Food Manufacturing3PLDistributionGMPUSDA OrganicFSMATemperature-Controlled DistributionQuality KPIsSanitation ProgramsPest Control

About the role

Key responsibilities & impact

Own service quality, food safety, and customer compliance across all sites
Lead SQF, GMP, HACCP, and USDA certification programs
Manage readiness for certification, regulatory, and customer audits
Oversee internal audits, inspections, findings, and corrective actions
Drive CAPA, root cause analysis, and effectiveness checks
Ensure compliance with customer requirements for packaging, labeling, barcoding, palletization, and documentation
Investigate and resolve customer quality inquiries and complaints
Track quality KPIs and performance improvements
Provide dotted-line quality leadership and guidance to site Quality teams
Maintain traceability, mock recall, sanitation, and pest control programs
Partner across teams to embed quality standards into training, operations, new site launches, and customer onboarding

Requirements

What you’ll need

Bachelor’s degree in Food Science, Quality, Supply Chain, Operations, Engineering, or a related field preferred
Minimum 8 years of quality, food safety, or compliance experience in warehousing, distribution, 3PL, food manufacturing, or similar environments
Strong knowledge of SQF, GMP, HACCP, USDA Organic certification, and FSMA requirements
SQF Practitioner and HACCP certification preferred, must obtain within 6 months of hire date
Experience leading audits, inspections, CAPA, and root cause analysis
Knowledge of retailer and customer compliance requirements
Experience leading quality teams across multiple sites through influence
Experience tracking and reporting quality and compliance KPIs
Strong cross-functional partnership skills across with customer-facing teams
Experience in automated, high-volume, or temperature-controlled food-grade distribution preferred
Familiarity with quality management systems, Lean, or Six Sigma preferred
Valid driver’s license
Ability to drive and/or fly to client and other customer locations
Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc.)

Benefits

Comp & perks

Travel could be up to 50% of the time
Valid driver’s license and ability to drive and/or fly to client and other customer locations
Employee-owned credit card expenses reimbursed on a bi-weekly basis