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Symbotic

Technical Control Engineer

Symbotic

. Manage and resolve complex technical support requests via ticketing systems, phone, email, and chat .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $69,000 - $101,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex technical support requests and providing advanced remote support for automation and robotic systems. Proficient in troubleshooting, incident management, and collaborating with cross-functional teams to ensure system reliability and customer satisfaction.

Highest-signal resume keywords
Technical Support ManagementRemote System SupportTCP/IP NetworkingAutomation and RoboticsTroubleshooting and Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Electro-Mechanical SystemsPLC ProgrammingVFDsMotion Control SystemsSQL ScriptingLinux Shell ScriptingRemote Desktop SupportSSHLadder LogicAllen Bradley ControlLogix
Soft Skills
CollaborationCommunicationPrioritizationProblem-SolvingCustomer-Facing Skills
Tools & Technologies
Ticketing SystemsRemote Access ToolsPacket SniffersNetwork ProbesCommand-Line Diagnostic ToolsActive DirectoryWindows/Linux Patching
Industry Keywords
Industrial AutomationRoboticsControls EngineeringWarehouse AutomationSupply Chain Environments

Tech Stack

Tools & technologies
LinuxSQLTCP/IP

About the role

Key responsibilities & impact
  • Manage and resolve complex technical support requests via ticketing systems, phone, email, and chat
  • Provide advanced remote support for electro-mechanical, software, networking, and controls-related issues using remote access tools
  • Troubleshoot automation and robotic systems, PLCs, motors, VFDs, motion control systems, software applications, networking, and scripting
  • Serve as a technical escalation point and focal lead during major incidents
  • Coordinate Software, Controls, Hardware, R&D, and Customer Operations resources to restore service
  • Prioritize issues based on customer impact, system criticality, and contractual SLAs
  • Provide timely incident updates to internal and external stakeholders
  • Respond to equipment downtime events and coordinate external vendors or resources
  • Monitor system metrics, logs, and trends to identify potential failures
  • Drive Root Cause Analysis for critical and recurring incidents to reduce MTTR and prevent recurrence
  • Identify systemic issues and translate findings into preventative actions and process improvements
  • Participate in post-incident reviews and lead follow-up actions
  • Own critical events from incident intake through full resolution
  • Collaborate with R&D, Implementation, and Customer Operations to transition sites from Hypercare to steady-state support
  • Create and improve knowledge-base content and contribute to scalable shift-left resolution
  • Support system maintenance, including data backups, trend analysis, and I/O checks
  • Interpret electrical schematics, OEM manuals, and system documentation
  • Stay current on supported software, hardware, tools, and platform updates

Requirements

What you’ll need
  • Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered
  • Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems
  • Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred
  • Demonstrated experience providing remote system support using Remote Desktop and SSH
  • Strong understanding of TCP/IP networking, protocols, and troubleshooting
  • Familiarity with packet sniffers, network probes, and command-line diagnostic tools
  • Proficiency with Linux shell environments and scripting
  • Working knowledge of SQL scripting and application support
  • Familiarity with ISC DHCP, BIND, and server configuration
  • Experience with motion control systems, servos, VFDs, Allen Bradley ControlLogix, Ladder Logic, C, and scripting languages
  • Experience with server management, Active Directory, and Windows/Linux patching
  • Strong troubleshooting, documentation, collaboration, and communication skills
  • Ability to prioritize and perform effectively in high-pressure, customer-facing environments
  • Valid driver's license and ability to drive and/or fly to client and customer locations
  • Ability to own a credit card and manage expenses personally for bi-weekly reimbursement

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability benefits
  • 401K
  • PTO
  • Up to 15% travel may be required
  • Bi-weekly reimbursement of personally managed business expenses