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Symbotic

Technical Support Engineer

Symbotic

. Troubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layers .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $97,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting complex technical systems, utilizing Linux command line, SSH, and Remote Desktop for effective issue resolution. Strong analytical skills in log analysis and performance trends to drive continuous improvement and operational stability.

Highest-signal resume keywords
Linux Command Line TroubleshootingSSH and Remote Desktop ConnectivityTCP/IP Networking FundamentalsSQL or Scripting for Data AnalysisEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingLog AnalysisSystem Data AnalysisPerformance Trend AnalysisTechnical Systems SupportProblem-SolvingMultitaskingOperational Support
Soft Skills
Effective CommunicationCollaborationPrioritization
Tools & Technologies
SSHRemote DesktopSystem-Level Tools
Industry Keywords
EngineeringComputer ScienceProduction EnvironmentContinuous ImprovementCustomer Site Operations

Tech Stack

Tools & technologies
LinuxSQLTCP/IP

About the role

Key responsibilities & impact
  • Troubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layers
  • Support real-time escalations during high-impact operational events
  • Connect to and diagnose systems remotely using SSH, Remote Desktop, and browser-based interfaces
  • Analyze logs, system data, and performance trends to identify root causes and prevent recurring issues
  • Partner cross-functionally with Engineering and Field teams to drive issue resolution
  • Document troubleshooting steps, resolutions, and knowledge base content
  • Support continuous improvement by identifying patterns and recommending preventative solutions
  • Support system stand-up, stabilization, and ongoing operations at customer sites

Requirements

What you’ll need
  • Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
  • Minimum of 3 years of experience supporting complex technical systems in a remote or production environment
  • Strong experience troubleshooting using Linux command line and system-level tools
  • Experience connecting to systems via SSH, Remote Desktop, or similar tools
  • Advanced knowledge of TCP/IP networking fundamentals and troubleshooting
  • Strong experience with SQL or scripting for data analysis
  • Strong problem-solving skills with the ability to prioritize and multitask in high-pressure environments
  • Effective communication skills, especially during real-time issue resolution
  • Ability to travel up to 15% after the training period
  • Must possess a valid driver's license and be able to travel to customer sites via car or air
  • Employee must maintain a personal credit card and manage expenses for bi-weekly reimbursement

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability benefits
  • 401K
  • PTO
  • Bi-weekly expense reimbursement for travel-related expenses