Client Manager

Symplicity

. Build and maintain trusted relationships with assigned clients as strategic advisor and primary point of contact .

Posted 10/20/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management within the Higher Education sector, focusing on building relationships, driving product adoption, and maximizing client value. Proficient in managing client health, providing training, and collaborating cross-functionally to ensure customer satisfaction.

Highest-signal resume keywords

Client Success ManagementAccount ManagementHigher Education KnowledgeCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI EstablishmentProduct Adoption StrategiesProcess ImprovementData AnalysisClient Engagement Techniques

Soft Skills

Customer-Focused MindsetOrganizational SkillsCollaborationFlexibilityAttention to Detail

Tools & Technologies

Symplicity ProductsSaaS Solutions

Industry Keywords

Higher EducationClient ManagementCustomer SuccessUpsellingCross-Selling

About the role

Key responsibilities & impact

Build and maintain trusted relationships with assigned clients as strategic advisor and primary point of contact
Drive delivery and implementation of new services, including smooth transition and ongoing engagement
Understand client goals, challenges, and priorities and establish KPIs and success measures
Drive product adoption and maximize client value and return on investment
Identify upsell and cross-sell opportunities and collaborate with Account Executives
Monitor client health and manage at-risk accounts
Maintain knowledge of Symplicity products, Higher Education, and industry trends
Provide individualized guidance, training, process improvement recommendations, and product support
Develop case studies, success stories, testimonials, and references
Encourage client engagement and feedback through webinars, roadshows, and feedback sessions
Collaborate with Billing and internal teams to resolve invoicing, billing, and sales-related queries
Support implementation of new Symplicity solutions with internal stakeholders
Maintain regular client communication to ensure satisfaction, engagement, and customer success
Work cross-functionally to communicate and resolve client needs promptly
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience
Previous experience in Client Success, Account Management, Customer Success, Client Management, or a related role, preferably within SaaS, technology, or Higher Education
Strong interest in the Higher Education sector and willingness to learn about university and college challenges and opportunities
Excellent verbal and written communication skills
Strong problem-solving, analytical, and organizational skills with excellent attention to detail
Customer-focused mindset
Ability to manage priorities independently in a remote environment
Collaborative, flexible, and comfortable working cross-functionally
High level of professionalism and strong ethical business standards
Successful completion of a background check and right-to-work validation

Benefits

Comp & perks

Equal opportunity employer (EEO / IWD / Veterans / Diverse / Inclusive Employer)
Employment contingent upon successful completion of a background check and right-to-work validation