Implementation Manager

Symplicity

. Own client onboarding end to end, including project plan, system configuration, data/integration coordination and training .

Posted 10/20/2026full-timeRemote • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and project management within the Higher Education sector, with a focus on delivering tailored solutions and maximizing client satisfaction. Proficient in managing multiple projects simultaneously while ensuring compliance with local regulations and effective communication in both Spanish and English.

Highest-signal resume keywords

Client OnboardingProject ManagementHigher Education KnowledgeBilingual CommunicationSaaS Implementation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementSystem ConfigurationData IntegrationClient TrainingClient WorkshopsProblem-SolvingAttention to DetailClient Success StrategiesImplementation ProjectsCRM Platforms

Soft Skills

Team PlayerSelf-MotivatedOutgoingFlexibleCooperative

Tools & Technologies

Symplicity SolutionsSaaS ProductsCareer Services PlatformsStudent Engagement ToolsWebinar Software

Certifications & Qualifications

Project Management CertificationPMPPRINCE2

Industry Keywords

Higher EducationLAC RegionEdTechClient SatisfactionUpsell Opportunities

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own client onboarding end to end, including project plan, system configuration, data/integration coordination and training
Become a subject matter expert in Symplicity solutions and how LAC institutions use them
Run client workshops in Spanish, English or Portuguese as needed, mapping solutions to client business requirements
Manage multiple client projects simultaneously, ensuring deliverables and timelines are met
Ensure configuration, content and training materials reflect local language, regulations and higher education practices
Build trusted-advisor relationships and maximize client value and ROI
Assess client risk and coordinate solutions to ensure high client satisfaction
Identify upsell and cross-sell opportunities with Account Executives and Client Success Managers
Develop and share client success stories and case studies with the marketing team
Encourage client feedback through webinars, regional events and feedback sessions
Support operations on client issues, invoices and new sales quotes
Advocate for clients with internal Support, Technical, Engineering, Marketing and Sales teams
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree
3+ years of experience in implementation, onboarding, project management or client success, ideally with a SaaS product
Knowledge of how Higher Education operates in Latin America (e.g. university structures, career services, internships, graduate employability and the student journey)
Professional fluency in Spanish and English, verbal and written
Able to run implementation/onboarding projects with multiple clients at the same time
Strong attention to detail and problem-solving skills
Confident coaching client teams on product functionality and leading workshops and training sessions
Personal initiative, self-motivated and comfortable working remotely
Team player, cooperative and flexible, with ethical business standards
Outgoing, high energy and friendly, with a strong interest in the Higher Education space
Based within the LAC region, with working hours that overlap US Eastern Time
Experience working in the Higher Education/EdTech sector in LAC (preferred)
Portuguese (nice to have)
Experience with career services, student engagement or CRM platforms and system integrations (nice to have)
Project management certification (e.g. PMP, PRINCE2) (nice to have)

Benefits

Comp & perks

Equal opportunity employer
Inclusive, diverse, and collaborative workplace
Opportunity to contribute and grow
Employment contingent upon successful completion of background and reference checks and validation of work authorization