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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep expertise in Aftersales and Service domains, with a strong focus on Service Contracts and Warranty. Capable of driving strategic customer engagements and delivering growth strategies through collaboration with cross-functional teams.
Highest-signal resume keywords
Aftersales Domain ExpertiseService Contracts ManagementWarranty Strategy DevelopmentCustomer Engagement LeadershipInfluencing Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Autonomous WorkInitiative TakingConfident PresentationHigh Influencing Skills
Industry Keywords
Customer SuccessValue MappingIndustry Trends MonitoringProduct Strategy CollaborationGrowth Strategies
About the role
Key responsibilities & impact- Provide industry and business strategy consulting in strategic customer engagements.
- Partner with Client Executive, Customer Success, and Solution Consulting organizations in strategic customer engagements.
- Advocate for and support creation of customer aftermarket development paths and value mapping with customers and prospects.
- Monitor and synthesize industry trends and customer feedback.
- Partner with Product on product seeding in the market through customer pilots, including solution design support as required.
- Collaborate with Product on product strategy using industry and customer insights.
- Serve as the recognized domain expert and owner in customer contexts.
- Support client engagement during sales cycles and existing customer development.
- Provide internal teams with industry context, latest trends, and solution strategic value.
- Partner with Product Marketing to deliver growth strategies and team enablement.
Requirements
What you’ll need- Deep experience of the Aftersales and Service domain at an operational and strategic level.
- Specialised responsibility and deep experience in Service Contracts and Warranty at an operational and strategic level.
- Ability to work autonomously and independently take initiative to drive action and lead business teams to growth.
- Passion for aftermarket and the key area(s) of focus.
- Ability to speak with authority and credibility with customer stakeholders at all levels.
- High influencing skills to drive a growth and change mindset with OEMs and Aftersales organizations.
- Confident presenter, comfortable leading discussions and presentations.
- Transferable skills and passion for success welcomed; non-traditional backgrounds encouraged.
Benefits
Comp & perks- Global & inclusive culture – Work with talented, diverse teams across multiple countries and cultures, with opportunities to collaborate internationally.
- Growth & development – Access to learning, development and career opportunities to help you build your skills and progress at Syncron.
- Flexible ways of working – A flexible approach to where and how you work, supporting collaboration while recognising the importance of work-life balance.
- Meaningful impact – Work on innovative SaaS solutions that help some of the world’s leading manufacturers transform their aftermarket and service operations.
- Respect, flexibility, and growth-focused workplace culture.
- Flexible work arrangements.
- Opportunities to collaborate internationally.