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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce solution design, CRM data governance, and integration standards while effectively translating commercial needs into scalable CRM capabilities. Proven ability to manage CRM strategy and continuous improvement in complex B2B environments.
Highest-signal resume keywords
Salesforce Solution DesignCRM Data GovernanceRevenue Operations StrategyIntegration Design and Data FlowsSaaS Business Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ConfigurationData ModelsAutomationTestingRelease ManagementAccount ManagementLead ManagementPreventative Quality ControlsData IntegrityAI-Enabled CRM Evaluation
Tools & Technologies
SalesforceNetSuite
Certifications & Qualifications
Salesforce Administration CertificationSalesforce Solution Design Certification
Industry Keywords
B2B EnvironmentLead-to-Customer LifecycleCRM Integration StandardsSubscription BusinessesCRM-Enabled Workflows
About the role
Key responsibilities & impact- Own the CRM vision, target state, principles and prioritised roadmap aligned to Revenue Operations strategy and commercial priorities.
- Own Salesforce solution design, configuration, platform standards, health, release governance and continuous improvement.
- Create trusted CRM data through clear definitions, preventative quality controls, ownership, monitoring and practical governance across leads, contacts, accounts and opportunities.
- Own CRM integration standards and governance, including systems of record, data flows, mappings, dependencies, testing, monitoring and change impact.
- Coordinate specialist engineering or development where needed.
- Translate commercial needs into scalable CRM capabilities while avoiding unnecessary complexity, poor usability, weak data integrity and technical debt.
- Collaborate with Sales Operations, Marketing Operations, Revenue Analytics, Commercial Operations and technical specialists.
Requirements
What you’ll need- Experience owning CRM strategy, roadmaps and continuous improvement in a complex B2B environment.
- Strong understanding of Revenue Operations and the lead-to-customer lifecycle.
- Deep Salesforce expertise and current hands-on capability across configuration, data models, objects and fields, automation, permissions, testing, release management and administration.
- Practical experience establishing CRM data governance, definitions, preventative quality controls, enrichment, and account, contact and lead management.
- Strong understanding of integration design and data flows, including systems of record, mappings, transformations, dependencies, monitoring and change impacts.
- Experience in SaaS or subscription businesses and CRM-enabled quoting, pricing or approval workflows.
- Relevant Salesforce administration or solution-design certification, supported by practical experience.
- Experience evaluating AI-enabled CRM, automation or revenue technology capabilities.
- Experience with NetSuite from a CRM integration and workflow perspective, including data flows and cross-system processes.
Benefits
Comp & perks- A collaborative global environment – Work alongside talented colleagues across international teams and locations.
- Meaningful work – Contribute to innovative software solutions that help make the world a better-serviced place.
- Professional development – Opportunities to grow your skills, expand your expertise and develop your career.
- Learning and knowledge sharing – Be part of a culture that encourages continuous learning, collaboration and the exchange of ideas.
- An inclusive workplace – Join a diverse, supportive environment where different perspectives are valued.
- Ownership and impact – Take responsibility, contribute ideas and make a meaningful difference to our products, customers and business.
- Flexible work arrangement indicated by the hybrid work model.