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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and implementation management, with a strong focus on driving software adoption and change management. Proven ability to build relationships with senior leaders and coordinate cross-functional teams to achieve measurable outcomes.
Highest-signal resume keywords
Customer Success ManagementImplementation ManagementProgram ManagementTechnical FluencyChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ImplementationData RequirementsIntegrationsSoftware WorkflowsSuccess MeasurementRisk IdentificationOnboarding StrategiesCustomer EngagementStakeholder AlignmentAI Tools Adoption
Soft Skills
Clear CommunicationSound JudgmentIndependenceOwnershipCredibility Building
Tools & Technologies
HR TechnologyWorkforce SoftwareAI-Enabled Software
Industry Keywords
Enterprise ConsultingPublic Sector OrganizationsGlobal Systems IntegratorsDeloitteKPMGCanadian EnterprisesPay EquityCompensation
About the role
Key responsibilities & impact- Help grow Syndio’s Canadian customer base by supporting successful software implementation, adoption and lasting customer value
- Serve as a trusted advisor and connection between customers, Syndio and services partners including Deloitte and KPMG
- Develop customer understanding, success plans and coordinated implementation strategies from onboarding through deployment and ongoing adoption
- Establish plans, manage expectations, identify risks and ensure commitments translate into action
- Coordinate customers, services partners and Syndio teams around scope, responsibilities, milestones and dependencies
- Maintain visibility across workstreams and accountability for next steps
- Establish effective partner handoffs, clarify delivery responsibilities and resolve gaps
- Drive customer adoption and change management, including internal champions, workflows, training and enablement
- Define and track success measures through onboarding, launch and ongoing use
- Lead business reviews connecting product adoption to customer outcomes
- Identify delivery risks and adoption barriers, align stakeholders on solutions and follow issues through resolution
- Build product knowledge and connect customers with appropriate expertise
- Participate in customer meetings, partner working sessions and deployment milestones across Canada
- Bring customer feedback into Syndio and help shape product priorities, partner delivery and customer success practices
- Turn engagement lessons into repeatable onboarding plans, partner practices and scalable customer success approaches
Requirements
What you’ll need- 5+ years of experience in customer success, implementation management, technical account management, enterprise consulting or a related customer-facing role
- Experience guiding enterprise customers through software implementations and adoption across multiple teams or business units
- Ability to build credibility with senior leaders while working effectively with day-to-day delivery teams
- Strong program management skills, including managing competing priorities, dependencies and commitments across several organizations
- Technical fluency sufficient to discuss data requirements, integrations and software workflows with customers and technical specialists
- Experience helping customers manage change, build internal support and demonstrate measurable results
- Clear communication, sound judgment and confidence to discuss scope, timelines and responsibilities directly
- Ability to work independently, create structure and take ownership through completion
- Toronto-area base and willingness to travel for customer and partner engagements (15%)
- Helpful experience with global systems integrators or consulting firms such as Deloitte or KPMG
- Helpful experience in HR technology, compensation, pay equity or workforce software
- Helpful experience supporting Canadian enterprises, public sector organizations or programs involving multiple participating organizations
- Practical use of AI tools and interest in helping customers adopt AI-enabled software responsibly
Benefits
Comp & perks- Syndio Equity
- 20 days annually
- Paid sick & safe time
- Compassion leave
- Paid parental leave
- Medical, Dental, Vision; Syndio pays 90% of employee premiums and 50% for dependents
- Additional Private Medical coverage
- RSSP Plan
- Remote-First work arrangement