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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L2 Production Support, Windows Administration, and SQL database management while effectively utilizing monitoring tools like Splunk and SCOM. Proficient in incident and problem management through ITSM processes, with a strong focus on maintaining system stability and performance in high-availability environments.
Highest-signal resume keywords
L2 Production SupportWindows AdministrationSQLIncident & Problem ManagementITSM/ServiceNow
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
L2 Production SupportWindows AdministrationSQLAutomation ScriptingIncident ManagementProblem ManagementChange ManagementRoot Cause AnalysisHigh-Availability SupportBatch Scheduling
Tools & Technologies
SplunkSCOMControl-MServiceNowAWS S3PowerShellPythonShellSAP BODS
Industry Keywords
Payments DomainAcquiring DomainPCI-DSS
Tech Stack
Tools & technologiesAWSITSMPythonServiceNowSplunkSQL
About the role
Key responsibilities & impact- Provide L2 production support for business-critical applications and services
- Monitor application health and troubleshoot incidents
- Perform root cause analysis and ensure timely resolution
- Manage and maintain Windows servers, SQL databases, and batch scheduling processes
- Use Splunk and SCOM to identify and resolve system issues proactively
- Handle incident, problem, and change management activities through ServiceNow/ITSM processes
- Collaborate with development, infrastructure, and business teams to ensure system stability and performance
Requirements
What you’ll need- 5-10 years of experience
- Strong experience in L2 Production Support
- Windows Administration
- SQL
- Monitoring tools (Splunk, SCOM)
- Job scheduling tools (Control-M or equivalent)
- Incident & Problem Management
- ITSM/ServiceNow
- Ability to work in Australia business hours (4 AM - 12 PM IST)
- Payments / Acquiring domain experience preferred
- AWS S3 preferred
- Automation scripting (PowerShell, Python, Shell, etc.) preferred
- PCI-DSS knowledge preferred
- SAP BODS preferred
- Experience supporting high-availability production environments
- No educational credential specified
Benefits
Comp & perks- Flexible workplace arrangements
- Mentoring
- Internal mobility
- Learning and development programs
- Equal opportunity workplace
- Affirmative action employer