CST Project Manager, eCOA Manager

Syneos Health

. Provide customer-focused management of Clinical Surveillance & Training (CST) scoped services supporting scientific integrity and data quality in clinical trials .

Posted 10/8/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Clinical Surveillance and Training management, ensuring scientific integrity and data quality in clinical trials. Proficient in project leadership, stakeholder engagement, and compliance with Good Clinical Practice and regulatory guidelines.

Highest-signal resume keywords

Clinical Surveillance ManagementProject LeadershipGood Clinical Practice (GCP)Study CoordinationMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Study Training DevelopmentMetric ReportingRisk ManagementDocumentation ManagementTemplate Development

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsTime ManagementAbility to Multitask

Tools & Technologies

Study Training and Engagement Portal (STEP)Trial Master File

Industry Keywords

Contract Research Organization (CRO)PharmaceuticalBiotechnologyRater TrainingInternational Conference on Harmonization (ICH)

About the role

Key responsibilities & impact

Provide customer-focused management of Clinical Surveillance & Training (CST) scoped services supporting scientific integrity and data quality in clinical trials
Liaise with customers, vendors, and investigative sites from project start-up through final customer deliverables
Represent the CST team on small to large-sized studies or programs and interact with functional groups, vendors, license holders, Key Opinion Leaders, and Sponsors
Serve as Project Lead for CST stand-alone projects and Functional Lead for full-scope or multiple-protocol projects
Manage CST deliverables, license procurement, scale translation requirements, and paper scale worksheet development
Manage creation of CST service documentation and templates, including development and testing of the Study Training and Engagement Portal (STEP)
Ensure quality, timely delivery, and implementation of CST services
Develop and maintain study-specific CST plans in accordance with SOPs and Work Instructions
Contribute to functional project plans and provide status updates, risks, and issue management to internal and Sponsor project teams
Create and maintain CST metric reports for client delivery
Attend internal and Sponsor meetings as lead CST representative
Maintain project documentation and ensure complete and accurate filing in the Trial Master File
Identify risks and develop mitigation plans
Participate in Sponsor, internal, or agency audits and inspections
Manage CST scope, out-of-scope activities, overburn, revenue recognition when delegated, invoice tracking, payment confirmation, and KOL contracts and management
Plan, manage, and request CST resources and provide resource updates
Train and mentor internal team members

Requirements

What you’ll need

Bachelor’s Degree (or equivalent) level of qualification in Life Sciences, Medicine, Pharmacy, Nursing or related field equivalent preferred
Prior experience in study coordination, contract research organization (CRO), pharmaceutical, biotechnology or rater training vendor company preferred
Excellent written and spoken communication, presentation, and interpersonal skills
Ability to inform, influence, convince and persuade
Good organizational, planning, customer service, and time management skills
Ability to multitask under tight deadlines while maintaining attention to detail
Ability to manage time and work independently
High level of competency in English language
Proficiency with MS Office Applications
Strong knowledge of Good Clinical Practice (GCP)/International Conference on Harmonization (ICH) guidelines and other applicable regulatory requirements
Ability to travel as necessary, up to 25%

Benefits

Comp & perks

Career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition
Total rewards program
Inclusive culture
Reasonable accommodations when appropriate