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Manager, Strategic Process Improvement – Programs
Syneos Health. Analyze current-state processes to identify gaps, risks, inefficiencies, and root causes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program management, including planning, governance, and stakeholder engagement, while effectively applying process improvement methodologies such as Lean Six Sigma. Capable of analyzing complex business needs and facilitating cross-functional collaboration to drive organizational change and continuous improvement.
Highest-signal resume keywords
Program ManagementLean Six Sigma CertificationStakeholder EngagementProcess ImprovementCross-Functional Project Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AnalysisWorkflow DevelopmentRisk ManagementBenefits RealizationKPI TrackingChange ControlDecision DocumentationProject PlanningGovernance ReportingData Analysis
Soft Skills
Strong Communication SkillsFacilitation SkillsInterpersonal SkillsAnalytical SkillsOrganizational Skills
Tools & Technologies
Project Management ToolsRAID LogsDashboardsExecutive ReportingCollaboration Tools
Certifications & Qualifications
PMPPRINCE2Lean Six Sigma
Industry Keywords
Business Process ImprovementEnterprise TransformationOperating Model ChangeStrategic DeliveryAI and Automation
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Analyze current-state processes to identify gaps, risks, inefficiencies, and root causes
- Develop future-state workflows, process documentation, and role clarity recommendations
- Support process improvement frameworks, tools, templates, and best practices
- Develop and maintain detailed program and project plans covering scope, deliverables, milestones, resources, dependencies, budgets, and success measures
- Support program governance through status materials, decision and escalation logs, forums, and role clarification
- Coordinate cross-functional workstreams and manage risks, issues, actions, decisions, interdependencies, changes, and resource constraints
- Prepare program reporting for EPMO leadership, sponsors, and governance bodies
- Facilitate project and workstream meetings, document decisions and commitments, and follow up on actions and deliverables
- Build relationships with business stakeholders to understand needs, validate findings, and prioritize improvement opportunities
- Collaborate on solution implementation, including communications, training, process documentation, testing, and change adoption
- Review and strengthen transformation business cases by validating assumptions, assessing feasibility, identifying dependencies, and ensuring measurable benefits
- Support performance measurement and benefits tracking through KPIs and reporting
- Partner with technology, operations, and business stakeholders to assess AI, automation, and workflow enablement opportunities
- Champion continuous improvement and support organizational change adoption
Requirements
What you’ll need- B.A. / B.S. in business, operations, life sciences, information technology, engineering, or a related field, or an equivalent combination of education, training, and experience required
- Relevant experience managing cross-functional projects or workstreams involving business process improvement, enterprise transformation, operating model change, or strategic delivery in a corporate environment preferred
- Lean Six Sigma certification or practical experience applying process improvement methods preferred
- Demonstrated program management experience, including planning, governance, status reporting, stakeholder management, risk and issue management, change control, and benefits realization
- Formal certification such as PMP, PRINCE2, or equivalent preferred
- Experience using program and project management tools to maintain plans, RAID logs, decision records, dashboards, and executive-level reporting
- Ability to understand cross-functional business needs and the role of enabling technologies in process improvement preferred
- Familiarity with AI, automation, and workflow enablement concepts preferred
- Strong tactical and strategic thinking skills
- Strong program management discipline
- Ability to identify, assess, and communicate program risks, issues, dependencies, and trade-offs
- Strong facilitation, stakeholder engagement, and executive communication skills
- Highly effective written and verbal communication, presentation, analytical, organizational, and interpersonal skills
- Above average attention to detail and accuracy; ability to work independently and manage multiple priorities
- Ability to analyze complex situations, recognize key variables, and draw conclusions to identify trends, opportunities, and recommended solutions
- Experience building professional working relationships, negotiating, and influencing stakeholders across functions and levels
- Experience engaging diverse interests toward a common goal and working collaboratively to accomplish desired outcomes
Benefits
Comp & perks- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition
- Total rewards program
- Inclusive culture
- Reasonable accommodations, when appropriate, under the Americans with Disabilities Act