Patient Concierge Coordinator

Syneos Health

. Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects .

Posted 9/29/2026full-timeRemote • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient travel logistics and reimbursement processing for clinical trials, ensuring compliance with Good Clinical Practice (GCP) and data protection regulations. Proficient in coordinating patient support services and maintaining accurate patient information while collaborating with internal teams and clinical sites.

Highest-signal resume keywords

Patient Travel Logistics ManagementReimbursement ProcessingGood Clinical Practice (GCP)Patient Support ServicesDigital Platform Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel CoordinationReimbursement ProcessesPatient Enrollment ValidationData ManagementFinancial Reporting

Soft Skills

CommunicationCollaborationProblem-Solving

Tools & Technologies

PatientGOSharePointDigital PlatformsVendor Platforms

Industry Keywords

Clinical TrialsPatient ConfidentialityData Protection RegulationsStandard Operating Procedures (SOPs)

About the role

Key responsibilities & impact

Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
Support setup of new projects, including mailbox creation, portal access, SharePoint folders, and study-specific documentation
Review and validate patient enrollment information and approve access to designated digital platforms such as PatientGO
Serve as the primary contact for patient requests through the app, email, or phone
Coordinate flight, train, accommodation, and ground transport bookings
Review, verify, approve, reject, or escalate patient reimbursement and stipend submissions
Communicate with patients and caregivers regarding logistics, reimbursement updates, and concerns
Liaise with clinical sites regarding reimbursement and patient travel coordination
Process patient payments, stipends, and travel confirmations
Manage allocation and tracking of patient payment cards
Maintain accurate patient information, visit records, and service logs in real time
Assist with reimbursement submissions on behalf of patients
Identify operational gaps and support service improvements and internal initiatives
Provide data and updates for monthly financial reporting
Ensure compliance with patient confidentiality, GCP, data protection regulations, and company SOPs
Participate in client meetings, site initiation visits, and investigator meetings when requested
Support internal team projects and initiatives for the growth and improvement of the PCS function

Requirements

What you’ll need

Argentina-based
Equivalent experience, skills, and/or education will also be considered
Ability to manage patient travel logistics or reimbursement processing for clinical trial projects
Knowledge of patient support services, travel coordination, and reimbursement processes
Ability to use approved systems, travel providers, digital platforms, vendor platforms, and internal tools
Ability to maintain patient confidentiality and comply with Good Clinical Practice (GCP), data protection regulations, and company SOPs
Ability to participate in client meetings, site initiation visits, and investigator meetings when requested
Ability to stay current on tools, technologies, and processes related to patient travel and reimbursement coordination

Benefits

Comp & perks

Career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition
Total rewards program
Inclusive culture
Reasonable accommodations, when appropriate, for employees or applicants with disabilities