Patient Concierge Coordinator

Syneos Health

. Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects .

Posted 9/29/2026full-timeBelgrade • SerbiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient travel logistics and reimbursement processing for clinical trials, ensuring compliance with Good Clinical Practice (GCP) and data protection regulations while maintaining accurate patient records and facilitating effective communication with patients and clinical sites.

Highest-signal resume keywords

Patient Travel Logistics ManagementReimbursement ProcessingGood Clinical Practice (GCP)Financial Tracking and ReportingCollaboration with Internal Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Enrolment ValidationReimbursement Request ReviewTravel CoordinationData ManagementFinancial Reporting

Soft Skills

Effective CommunicationProblem-SolvingCollaboration

Tools & Technologies

PatientGO®SharePointDigital PlatformsEmail Communication

Industry Keywords

Clinical Trial ProjectsTravel & Reimbursement PoliciesPatient ConfidentialityData Protection RegulationsStandard Operating Procedures (SOPs)

About the role

Key responsibilities & impact

Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
Support new project setup, including mailbox creation, portal access, SharePoint folders, and study-specific documentation
Review and validate patient enrolment information and approve access to designated digital platforms such as PatientGO®
Serve as the primary contact for patient requests via app, email, or phone
Coordinate flight, train, accommodation, and ground transport bookings
Review, verify, approve, reject, or escalate patient reimbursement and stipend submissions
Communicate with patients and caregivers regarding logistics, reimbursement updates, and concerns
Liaise with clinical sites on reimbursement and patient travel coordination issues
Process patient payments, stipends, and travel confirmations
Manage allocation and tracking of patient payment cards
Maintain patient information, visit records, and service logs in real time
Assist with reimbursement submissions on behalf of patients
Identify operational gaps, share feedback, and support service improvements and internal initiatives
Provide data and updates for monthly financial reporting
Ensure compliance with patient confidentiality, GCP, data protection regulations, and company SOPs
Participate in client meetings, site initiation visits, and investigator meetings when requested
Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination
Support internal team projects and initiatives for the PCS function

Requirements

What you’ll need

Experience managing patient travel logistics or reimbursement processing for clinical trial projects
Ability to collaborate with PCS Project Managers, the Patient Concierge Services Manager, internal teams, patients, caregivers, and clinical sites
Knowledge of study-specific Travel & Reimbursement Policies
Ability to use approved systems, travel providers, vendor platforms, digital platforms, email, and phone
Ability to review and validate patient enrolment information and reimbursement requests
Ability to maintain accurate patient information, visit records, and service logs in real time
Knowledge of Good Clinical Practice (GCP), data protection regulations, and company SOPs
Ability to ensure strict patient confidentiality
Ability to support financial tracking and monthly reporting
Equivalent experience, skills, and/or education will also be considered

Benefits

Comp & perks

Career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition
Total rewards program
Inclusive culture
Reasonable accommodations when appropriate