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Patient & Healthcare Provider Support Associate – Non-Interventional Clinical Research
Syneos Health. Serve as the main point of contact for healthcare providers, sites, and patients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating non-interventional clinical research studies, ensuring data accuracy, and maintaining compliance with protocols. Proficient in data management, documentation, and effective communication with healthcare providers and patients.
Highest-signal resume keywords
Clinical Research CoordinationData ManagementElectronic Case Report Forms (eCRFs)Microsoft Office ProficiencyStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ReviewData EntryData AnalysisDocumentation ManagementRegulatory Compliance
Soft Skills
Detail-OrientedOrganizational SkillsProfessionalismConfidence in Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointGeneral Computer Systems
Certifications & Qualifications
Bachelor’s Degree in Science or HealthcareNursing Degree (RN, CNA, LPN)
Industry Keywords
Clinical Research Organization (CRO)PharmaceuticalBiotechPatient RegistriesNon-Interventional Studies
About the role
Key responsibilities & impact- Serve as the main point of contact for healthcare providers, sites, and patients
- Coordinate and monitor non-interventional studies, including pregnancy registries and retrospective chart reviews
- Collect, review, and manage study data through electronic case report forms (eCRFs)
- Ensure data accuracy and adherence to protocols and regulations
- Conduct remote interviews, data entry, and data review
- Maintain essential documentation and audit readiness throughout the study
- Track data trends, perform data cuts, and contribute to analysis and reporting
- Support non-interventional clinical research studies and patient registries
Requirements
What you’ll need- Bachelor’s degree in a science or healthcare field, or nursing degree (RN, CNA, LPN) or equivalent combination of education and experience
- Strong communication, documentation, and organizational skills
- Confidence and professionalism when engaging with patients and healthcare providers over the phone
- Detail-oriented mindset; comfortable working with data, reviewing reports, and resolving queries accurately and on time
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and general computer systems
- Prior experience in a CRO, pharmaceutical, biotech, or call center environment is a plus
- Experience in data management or clinical research is a plus
Benefits
Comp & perks- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition and total rewards program
- Inclusive culture
- Mentorship and professional growth opportunities
- Leadership support
- Opportunities to learn across functions
- Clear path to advance within clinical operations