Patient Reimbursement Coordinator

Syneos Health

. Manage travel logistics or reimbursement processing for patients participating in assigned clinical trials .

Posted 9/29/2026full-timeRemote • Argentina, Serbia, PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient travel logistics and reimbursement processing while ensuring compliance with Good Clinical Practice (GCP) and data protection regulations. Proficient in collaborating with diverse teams and maintaining accurate documentation for financial tracking and reporting.

Highest-signal resume keywords

Patient Travel Logistics ManagementReimbursement ProcessingGood Clinical Practice (GCP)Financial Tracking and ReportingCollaboration with Project Managers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Reimbursement ProcessingTravel Logistics CoordinationData Protection RegulationsFinancial ReportingReal-Time Documentation

Soft Skills

Communication with PatientsCollaboration with Internal TeamsProblem-Solving

Tools & Technologies

PatientGO®SharePointDigital PlatformsVendor Platforms

Industry Keywords

Good Clinical Practice (GCP)Travel & Reimbursement PoliciesPatient Confidentiality

About the role

Key responsibilities & impact

Manage travel logistics or reimbursement processing for patients participating in assigned clinical trials
Collaborate with project managers, the Patient Concierge Services Manager, and internal teams to implement patient support services
Set up new projects, including mailboxes, portal access, SharePoint folders, and study-specific documentation
Review and validate patient enrollment information and approve access to designated digital platforms such as PatientGO®
Respond to patient requests through apps, email, and phone
Coordinate flight, train, accommodation, and ground transport bookings
Review, verify, approve, reject, or escalate patient reimbursement and stipend requests
Communicate with patients and caregivers regarding logistics, reimbursements, and concerns
Liaise with clinical sites on reimbursement and patient travel issues
Process patient payments, stipends, travel confirmations, and payment card allocation
Maintain patient information, visit records, and service logs
Assist with reimbursement submissions on behalf of patients
Identify operational gaps and support service improvements and internal initiatives
Provide data and updates for monthly financial reporting
Ensure compliance with GCP, data protection regulations, and company SOPs
Participate in client meetings, site initiation visits, and investigator meetings when requested
Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination

Requirements

What you’ll need

Argentina-based role
Equivalent experience, skills, and/or education will also be considered
Ability to manage patient travel logistics or reimbursement processing
Ability to collaborate with project managers, Patient Concierge Services Manager, internal teams, clinical sites, patients, caregivers, and vendors
Ability to use approved systems, travel providers, digital platforms, vendor platforms, and tools related to patient travel and reimbursement coordination
Knowledge of study-specific Travel & Reimbursement Policies
Understanding of Good Clinical Practice (GCP), data protection regulations, and company SOPs
Ability to maintain patient confidentiality and accurate real-time documentation
Ability to support financial tracking and monthly reporting
Ability to participate in client meetings, site initiation visits, and investigator meetings when requested

Benefits

Comp & perks

Career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition
Total rewards program
Inclusive culture
Reasonable accommodations, when appropriate, for employees or applicants with disabilities