Patient Reimbursement Coordinator

Syneos Health

. Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects .

Posted 9/29/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing travel logistics and reimbursement processing for patients in clinical trials, ensuring compliance with Good Clinical Practice (GCP) and data protection regulations. Proficient in collaborating with project managers and internal teams to enhance patient support services and maintain accurate patient records.

Highest-signal resume keywords

Travel Logistics ManagementReimbursement ProcessingGood Clinical Practice (GCP)Patient CommunicationFinancial Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ReimbursementTravel CoordinationData ManagementFinancial TrackingPatient Enrollment Validation

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

PatientGO®SharePointDigital PlatformsVendor Platforms

Industry Keywords

Clinical TrialsPatient Support ServicesConfidentialityData Protection RegulationsStandard Operating Procedures (SOPs)

About the role

Key responsibilities & impact

Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
Support new project setup, including mailbox creation, portal access, SharePoint folders, and study-specific documentation
Review and validate patient enrolment information and approve patient access to digital platforms such as PatientGO®
Serve as primary contact for patient requests through apps, email, or phone
Coordinate flight, train, accommodation, and ground transport bookings
Review and verify patient reimbursement requests against study-specific Travel & Reimbursement Policies
Approve, reject, or escalate reimbursement and stipend submissions
Communicate with patients and caregivers regarding logistics, reimbursement updates, and concerns
Liaise with clinical sites regarding reimbursement and patient travel coordination
Process patient payments, stipends, and travel confirmations
Manage allocation and tracking of patient payment cards
Maintain accurate patient information, visit records, and service logs in real time
Assist with reimbursement submissions on behalf of patients
Identify operational gaps and support service improvements and internal initiatives
Provide data and updates for monthly financial reporting
Ensure compliance with confidentiality, GCP, data protection regulations, and company SOPs
Participate in client meetings, site initiation visits, and investigator meetings when requested
Stay current on tools, technologies, and processes for patient travel and reimbursement coordination
Support internal team projects and initiatives

Requirements

What you’ll need

Equivalent experience, skills, and/or education will also be considered
Strict patient confidentiality and compliance with Good Clinical Practice (GCP), data protection regulations, and company SOPs
Ability to manage travel logistics or reimbursement processing for patients in assigned clinical trial projects
Ability to collaborate with project managers, the Patient Concierge Services Manager, and internal teams
Ability to use approved systems, travel providers, digital platforms, vendor platforms, and tools related to patient travel and reimbursement coordination
Ability to communicate with patients, caregivers, and clinical sites
Ability to maintain accurate patient information, visit records, and service logs
Ability to support financial tracking and monthly reporting
Willingness to participate in client meetings, site initiation visits, and investigator meetings when requested

Benefits

Comp & perks

Career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition
Total rewards program
Inclusive culture
Reasonable accommodations, when appropriate, to assist employees or applicants with disabilities