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Product Operations – Technical
Syneos Health. Provide ongoing production support for Workday integrations supporting HR business processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Workday integration development, including proficiency in Workday Studio, EIB, and APIs. Capable of designing, building, and maintaining secure and scalable integration solutions while ensuring compliance with security and data governance standards.
Highest-signal resume keywords
Workday Integration DevelopmentWorkday StudioEnterprise Interface Builder (EIB)REST and SOAP Web ServicesWorkday Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workday APIsCore ConnectorsCloud ConnectXMLXSLTJSONReports-as-a-Service (RaaS)Workday OrchestrateIntegration ArchitectureMiddleware Integration
Soft Skills
Analytical SkillsTroubleshooting SkillsProblem-Solving SkillsVerbal CommunicationWritten Communication
Tools & Technologies
JiraServiceNowWorkday ExtendDashboard BoardsDiscovery Boards
Certifications & Qualifications
Workday CertificationWorkday Pro Certification
Industry Keywords
Data GovernanceCompliance RequirementsIntegration SolutionsEnterprise Application LandscapeIntegration Health Monitoring
Tech Stack
Tools & technologiesCloudServiceNowSOAP
About the role
Key responsibilities & impact- Provide ongoing production support for Workday integrations supporting HR business processes
- Monitor integration health and proactively identify, troubleshoot, and resolve integration issues
- Perform integration restarts, error resolution, root cause analysis, and corrective actions
- Respond to incidents, service requests, and production support tickets within established service level expectations
- Maintain integration documentation, support procedures, and operational runbooks
- Design, build, test, deploy, and maintain new Workday integrations
- Develop scalable and secure integration solutions using Workday-native technologies and external APIs
- Partner with business stakeholders to gather requirements and translate them into technical solutions
- Perform impact assessments and recommend integration architecture improvements
- Ensure integrations adhere to security, governance, and data privacy requirements
- Collaborate with HR, IT, external vendors, internal and external partners, application support teams, and integration developers
- Support reliable, scalable, secure, and high-performing data integrations across the enterprise application landscape
- Support Syneos Technology Solutions (STS) in delivering reliable and innovative integration solutions across the enterprise
Requirements
What you’ll need- Bachelor’s degree in information technology, Computer Science, Information Systems, or equivalent professional experience
- Minimum 6 years of hands-on Workday integration development experience
- Experience with Workday Studio
- Experience with Enterprise Interface Builder (EIB)
- Experience with Cloud Connect
- Experience with Core Connectors
- Experience with Workday APIs
- Experience with REST and SOAP web services
- Experience with Reports-as-a-Service (RaaS)
- Experience with Workday reporting and calculated fields
- Experience with Workday Orchestrate / Orchestration
- Experience supporting inbound, outbound, and middleware-based integration architectures
- Strong understanding of XML, XSLT, JSON, web services, and API integrations
- Demonstrated experience supporting Workday’s semi-annual release process, including release review, impact assessment, regression testing, and remediation of integration-related issues
- Hands-on experience using Jira, ServiceNow or similar enterprise platforms
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Workday Certification or Workday Pro Certification preferred
- Experience developing and deploying Workday Extend applications preferred
- Experience with Dashboard and Discovery boards preferred
- Experience with middleware platforms and enterprise integration patterns preferred
- Familiarity with security frameworks, data governance, and compliance requirements preferred
Benefits
Comp & perks- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition
- Total rewards program
- Inclusive culture
- Reasonable accommodations, when appropriate, for employees or applicants with disabilities