Mortgage Production Coordinator

Synovus

. Provide distinctive service to mortgage clients and prospects in person and over the telephone .

Posted 9/17/2026full-timeRemote • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage lending processes, federal banking regulations, and client service excellence. Proficient in managing client communications, documentation, and compliance requirements while maintaining a high level of organization and attention to detail.

Highest-signal resume keywords

Mortgage Lending ExperienceFederal Banking Regulations KnowledgeClient Service SkillsMicrosoft Office ProficiencyLoan Documentation Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Underwriting GuidelinesFannie Mae KnowledgeFreddie Mac KnowledgeFHA KnowledgeUSDA KnowledgeVA KnowledgeJumbo Loan KnowledgeRegulation B ComplianceDocumentation ProcessesFinancial Services Experience

Soft Skills

Interpersonal SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsTime Management Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointEFolder

Certifications & Qualifications

NMLS Registration

Industry Keywords

Mortgage Pipeline ManagementClient Escalation ManagementClosing Disclosures ReviewBank Products KnowledgeFinancial Needs Assessment

About the role

Key responsibilities & impact

Provide distinctive service to mortgage clients and prospects in person and over the telephone
Respond to client inquiries and resolve client issues
Act as a point of contact after the initial loan decision and set expectations for the application timeline
Communicate application progress and closing timelines
Communicate required conditions and documentation to clients
Collect supporting documentation based on underwriting conditions and AUS requirements and upload it to the eFolder
Meet regularly with the Mortgage Advisor to manage and review the mortgage pipeline
Provide statistics updates as applicable
Manage client escalations with the Mortgage Advisor
Review Closing Disclosures with the Mortgage Advisor and client to ensure fees and cash are consistent with the client commitment
Review files for application completeness and required supporting documentation
Escalate file needs to the Mortgage Advisor or Mortgage Processing Manager
Monitor Regulation B timing and ensure required notices, underwriting returns, and incomplete-file closures are handled appropriately
Ensure files are decisioned within Regulation B requirements and timely manner
Address clients' business and personal financial needs and refer them to Trust, Investments, Insurance, Treasury Management, and other specialty areas
Assist team members as needed and perform other assigned duties

Requirements

What you’ll need

High School Diploma or Equivalent
Minimum of 10 years' experience in financial services and/or mortgage lending
College degree is preferred
Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software
Knowledge of federal banking regulations and compliance requirements
Knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA, and Jumbo loan underwriting guidelines
Broad knowledge of bank products and services
Excellent interpersonal, verbal, and written communication skills
Excellent organizational and time management skills with strong attention to detail
Understanding of loan documentation processes and procedures
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy
Ability to multitask competing priorities and meet tight deadlines
Excellent client service skills
Tact and diplomacy in dealing with clients and team members
May require successful NMLS registration and issuance of a unique identification number within an established timeframe after employment, including a nationwide fingerprint check
Ability to perform the listed physical activities, including prolonged sitting and standing, manual dexterity, repetitive motion, bending, climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and grasping

Benefits

Comp & perks

Equal Opportunity Employer committed to fostering an inclusive work environment